Outreach Specialist

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Nest Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

👥 B2C

🧘 Wellness

🌍 Social Impact

B2C • Wellness • Social Impact

Nest Health is a whole-family healthcare practice that delivers primary care, pediatric care, and behavioral/mental health services at home and via telehealth for families. They partner with participating health plans to provide no-additional-cost care for eligible family members, offer 24/7 access and same-day or in-home visits, and focus on care coordination and social supports (including maternal and high-risk family services) to improve outcomes for underserved populations.

📋 Description

• Conduct high call volume, telephonic and text outreach to eligible families to schedule and ensure completion of their initial visits with the Nest Health clinical team • Use Nest Health’s customer relations management tool to manage Nest Health eligibility lists and meet daily, weekly, and monthly targets for reaching, scheduling and completing first visits with our clinical team and family members • Identify and execute innovative activation strategies to get eligible families to select Nest as their family primary care provider • Help build, refine, and leverage reporting and dashboards to meet activation/engagement targets; prioritize different outreach modalities to eligible families; and help Nest continually refine its outreach approaches and algorithms • Participate in the development and refinement of messaging, conversation guides, and FAQs to improve the effectiveness of Nest outreach • May work flexible or extended hours to accomplish business goals

🎯 Requirements

• 2-5 years of related experience in a telephonic sales, outreach and engagement, or customer service role required • Healthcare and/or experience with Medicaid population is a plus • Bachelor’s degree or equivalent experience preferred but not required • Experience working independently and successfully to hit ambitious sales targets preferred • Demonstrated team player who enjoys collaborating with others to meet shared goals • Entrepreneurial and creative problem solver • Engaging personality with active listening skills and ability to demonstrate empathy with people • Experience working in outreach, organizing, or coordinated campaigning • Proficiency in the use of Excel and/or CRM tools like Salesforce is preferred • Bilingual skills (esp. Spanish) is a bonus!

🏖️ Benefits

• Health insurance • Professional development opportunities • Meaningful bonuses tied to individual and market productivity and performance • Flexible or extended hours as needed