Guest Support Specialist

Job not on LinkedIn

🔥 15 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nestify

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Nestify is a company specializing in managed WordPress and WooCommerce hosting. They offer high-performance hosting solutions designed for agencies and websites with high traffic needs. Nestify operates on AWS and Vultr infrastructure, providing customers with fast site speeds, improved uptime, and robust security. The company stands out for its excellent customer support, offering 24/7 expert assistance, free migrations, and a focus on page speed optimization. Nestify provides transparent, fixed monthly pricing, ensuring no hidden fees for their hosting services, which include CDN and security measures.

📋 Description

• Respond to guest issues and concerns via chat, email, and phone • Communicate effectively and efficiently with guests • Troubleshoot and report guest-related issues • Report property-related issues to the Property Manager and follow up to ensure timely resolution • Keep guests informed about property-related issues • Oversee, coordinate, and manage guest check-in and check-out • Conduct effective shift handovers to maintain seamless guest support services

🎯 Requirements

• Strong verbal and written communication in English • Technologically savvy and able to work with various software applications • Ability to handle various functions simultaneously and keen attention to detail • Business-related degree (preferable) • 1 to 2 years of work experience in a Guest Support function • General practical working knowledge of Guest Support functions in the hospitality industry • Strong administrative task and management experience • Remote work experience, preferably supporting the UK market • Proven ability to work independently without close management • Availability to work 5 days a week on a rotating roster, Monday to Sunday • Availability to work 15:00 to 24:00 UK hours, with rotating 2 days off per week • Strong English proficiency

🏖️ Benefits

• Competitive remuneration package • Fully remote work in a global team • Generous annual leave • Company culture that values loyalty, hard work, dedication, high performance, and work-life balance • Opportunity to grow in your career through acquiring new skills and work experience