Client Success Manager

🕒 May 27

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $70.3k - $87.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Net Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Net Health is a healthcare software company that provides specialized electronic health record (EHR/EMR) systems and advanced analytics for wound care, rehab therapy, value-based care, and occupational health. With over 30 years of experience, Net Health offers SaaS-based EHR solutions, predictive and clinical analytics, patient engagement tools, and system integrations designed to improve clinical outcomes, streamline workflows, ensure compliance, and optimize financial performance for healthcare providers across care settings.

📋 Description

• Serve as the primary point of contact for a portfolio of clients’ post-implementation • Develop deep understanding of client goals, workflows, and success metrics • Drive product adoption and usage through proactive engagement, training, and support • Monitor client health using data and insights to identify risks and opportunities • Collaborate with Support, Product, and Implementation teams to resolve issues and advocate for client needs • Conduct regular business reviews and strategic check-ins to ensure alignment and satisfaction • Identify and support upselling and renewal opportunities in partnership with Sales • Maintain accurate records of client interactions and status in CRM systems

🎯 Requirements

• Bachelor’s degree in healthcare administration, Business, Information Systems, or related field or equivalent experience • Minimum 3+ years client success, account management, or healthcare software support • Strong understanding of healthcare operations and EHR systems • Excellent communication, relationship-building, and problem-solving skills • Ability to manage multiple clients and priorities in a fast-paced environment • Required Software Experience: Microsoft Office Suite, Salesforce or equivalent CRM tool (customer success platforms a plus)

🏖️ Benefits

• Work-from-anywhere environment • Unlimited PTO • Comprehensive Benefits Package • Employee Resource Groups • Casual Dress Code • Prioritized Employee Wellness • Diversity and Inclusion • A Voice • New Hire Support • Career Development • Educational Assistance • Employee Referral Bonus • Progressive Parental Leave