Senior Solution Engineer

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Netomi

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2021-11

Artificial Intelligence • Enterprise • SaaS

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

📋 Description

• Partner with Account Executives to discover and scope customer challenges, designing high-value technical solutions that showcase the ROI of Netomi’s platform. • Architect and build agentic workflows that integrate generative AI with APIs, databases, and enterprise tools to power experiences for our customer’s end users. • Develop custom demonstrations, prototypes, and proofs of concept using the Netomi platform tailored to specific clients use cases. • Design, test, and refine prompts and AI orchestration chains to optimize performance, reasoning, and reliability across varied use cases. • Communicate complex technical concepts clearly and persuasively to audiences ranging from C-level executives to hands-on engineers. • Collaborate with product and engineering teams, contributing insights from customer engagements to inform roadmap priorities. • Document and present solution designs, workflows, and technical configurations for both internal and client-facing reference.

🎯 Requirements

• 4-6 years of experience in a customer-facing sales engineering or solutions engineering role, ideally in AI, automation, or enterprise SaaS. • Hands-on experience with AI prompt design, workflow orchestration, and integrating REST APIs, webhooks, and cloud services (AWS, GCP, or Azure). • Working knowledge of JavaScript, Python, or related scripting languages for building integrations and automation logic. • Proven ability to architect and communicate end-to-end technical solutions that align AI capabilities with business outcomes. • Functional understanding enterprise software ecosystems, and data flow patterns. • Excellent communication, presentation, and interpersonal skills with a record of collaboration across technical and non-technical teams.

🏖️ Benefits

• Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.