AI Business Analysis Analyst III

🔥 1 hour ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

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Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

Government • SaaS

Neumo is a leading government automation and cloud software platform that powers transactions and interactions between government agencies and the communities they serve. Neumo offers a unified SaaS platform and specialized products for revenue and tax compliance, payments and revenue management, DMV self-service kiosks, court and justice solutions, land and vital records, ID verification, eSignatures, reporting/analytics, and IT managed services. Trusted by 4,500+ state and local agencies across North America, Neumo processes hundreds of millions of transactions and helps agencies collect and manage public revenue and services.

📋 Description

• Systematically investigate how people across Neumo actually work • Shadow employees, conduct structured interviews, and observe workflows firsthand to identify repeated, high-value knowledge work • Document end-to-end processes: steps, frequency, time spent, data involved, decision points, and handoffs • Classify which steps in a process can be fully automated (AI or software), which need human-in-the-loop verification, and which should stay manual • Quantify the value of each automation opportunity (time saved, error reduction, throughput increase) • Prioritize the backlog of automation opportunities • Manage intake from the automation request portal • Track adoption and impact after automations are deployed • Identify patterns across departments

🎯 Requirements

• 3+ years in a role focused on business process analysis, operations improvement, or workflow optimization • Experience working across multiple departments or business units, not just within a single silo • Experience in a company going through a merger, integration, or large-scale operational transformation • Experience with process mining, value stream mapping, or similar structured discovery methods • Experience managing or contributing to an internal automation request intake process • Demonstrated ability to map complex, multi-step processes and identify automation opportunities within them • Strong interviewing and observation skills • Ability to quantify the impact of process changes (time, cost, error rate, throughput) • Clear, concise documentation skills • Comfort with ambiguity • Familiarity with AI capabilities at a conceptual level • Background in gov-tech, SaaS, or enterprise software environments • Familiarity with Jira, Confluence, or similar project management tools • Engineering or coding skills.

🏖️ Benefits

• Competitive benefits and compensation package