Salesforce Manager, Quality Assurance & Consulting

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NeuraFlash

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

Consulting • Manufacturing • Marketing

NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.

📋 Description

• Own end-to-end Quality Engineering for enterprise Salesforce and/or AWS delivery programs • Define test strategy, test plans, quality gates, release readiness, and the overall testing approach • Lead functional, API, integration, system, regression, performance, security, AI, and non-functional testing • Identify delivery risks, drive mitigation plans, and advise project stakeholders • Partner with Product, Engineering, and Delivery teams throughout the software development lifecycle • Build scalable automation frameworks, CI/CD quality gates, and reusable engineering assets • Drive shift-left testing, DevOps-based quality practices, and engineering productivity • Leverage Generative AI and Agentic AI to automate testing and improve quality processes with human oversight • Translate client business processes into effective quality strategies • Support Scrum ceremonies, sprint planning, backlog refinement, dependency management, and release planning • Build and grow the Quality Engineering practice through standardization, governance, and continuous improvement • Lead hiring, onboarding, mentoring, career development, goal setting, performance reviews, and succession planning • Own resource planning, utilization, capacity forecasting, staffing, operational reporting, and executive escalations • Establish reusable frameworks, best practices, KPIs, and Centers of Excellence • Create an inclusive, high-performing culture and elevate Quality Engineering as a strategic capability

🎯 Requirements

• 12+ years of experience in Quality Engineering • 4+ years leading high-performing engineering teams • Strong hands-on expertise in functional, automation, API, integration, performance, security, and enterprise testing • Proven experience delivering enterprise Salesforce and/or AWS implementations in a consulting environment • Experience building automation frameworks, DevOps-enabled testing practices, and Quality Engineering strategies • Strong understanding of Agile methodologies and experience leading Scrum teams • Experience collaborating across cross-functional organizations • Demonstrated success managing people, delivery operations, utilization, forecasting, staffing, executive communications, and stakeholder management • Passion for applying Generative AI and Agentic AI to Quality Engineering • Excellent communication, leadership, consulting, and problem-solving skills • Experience with Amazon Connect, Service Cloud Voice, IVR, Contact Center, Conversational AI, or Agentic AI implementations preferred • ISTQB, Scrum Master, Salesforce, AWS, or SAFe certifications preferred • Experience establishing a Quality Engineering Center of Excellence or Practice preferred

🏖️ Benefits

• Remote work opportunity • Flexible working arrangements • Anticipated travel commitment of up to 25% for certain roles • Company town halls and meetings • Team celebrations and social events • Inclusive culture focused on trust, accountability, collaboration, and technical excellence