Associate Technical Success Manager

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New Relic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

New Relic is a comprehensive monitoring and observability platform designed to help organizations understand and optimize the performance of their applications and infrastructure. It provides a range of tools for application performance monitoring (APM), infrastructure monitoring, and data insights, enabling users to track performance metrics, detect anomalies, and enhance user experience across various technology stacks. With features like AI monitoring, mobile app monitoring, and vulnerability management, New Relic empowers businesses to improve operational efficiency and maintain system robustness.

📋 Description

• Responsible for the technical relationship with enterprise customers • Drive customer adoption and value realization with the platform • Collaborate with Account Executives to articulate technical benefits • Lead customer journey from onboarding to value realization • Monitor adoption and address hurdles to achieve committed usage levels • Conduct personalized training sessions and create resources for users • Design and execute Mutual Activity Plans • Provide valuable inputs for customer business reviews • Engage proactively to mitigate churn risks • Build strong connections with technical stakeholders • Keep users informed about new features and provide refresher training • Support business case development for expansion opportunities • Quantify the impact of solutions on customer business

🎯 Requirements

• Foundational knowledge of Kubernetes and familiarity with Cloud environments (AWS, Azure, or Google Cloud Platform) • Clear understanding or hands-on experience with programming languages such as Java, PHP, .NET, Ruby, Node.js, Python, or SQL scripting • Initial experience or strong interest in technical customer-facing roles, such as Technical Support, Junior Solutions Engineering, or Technical Account Management • Ability to communicate technical concepts clearly to diverse audiences • Ability to develop and maintain positive relationships with technical stakeholders • Proactive, problem-solving approach to customer challenges • Ability to collaborate effectively within a team environment

🏖️ Benefits

• Fostering a diverse, welcoming and inclusive environment • Flexible workforce model, allowing fully office-based, fully remote, or hybrid work