Director, Adoption, OCM, Value Consulting

🕒 April 1

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏢 Enterprise

🔐 Security

Enterprise • Technology • Security

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Define and operationalize NewRocket’s Adoption Consulting strategy across AMS, EMEA, and India • Build a scalable delivery model that integrates human expertise with AI‑generated content and analytics • Establish standard playbooks, methods, and success metrics for adoption and change enablement • Serve as executive advisor to client sponsors on adoption, behavior change, and value realization • Embed adoption and OCM into ServiceNow delivery from qualification through post‑go‑live • Ensure adoption strategies are tied to measurable business outcomes, not just training completion • Own the design of AI‑powered training and enablement pipelines using workshop recordings, transcripts, and solution artifacts • Collaborate with our AI COE to ensure alignment and compliance with corporate AI strategy and security • Partner with AI platforms (such as/but not limited to Copilot, LLMs, HeyGen, Descript/VEED) to generate role‑based training, micro‑learning, and change communications at scale • Shift training from one‑time events to continuously updated, in‑context learning assets • Define leading and lagging adoption indicators aligned to ServiceNow KPIs • Partner with analytics teams to operationalize dashboards and executive value reporting • Use adoption and value data to inform optimization and expansion recommendations • Lead a lean, high‑impact team of adoption, OCM, and enablement specialists • Coach consultants to operate as strategic advisors, not just change practitioners • Collaborate closely with ServiceNow delivery, sales, and COEs to ensure alignment and consistency

🎯 Requirements

• 10+ years in adoption, OCM, transformation, or consulting leadership roles • 5+ years experience with ServiceNow workflow platform • Deep experience supporting large‑scale technology or platform transformations • Proven ability to engage and influence executive stakeholders (COO, CIO, business leaders) • Strong understanding of digital adoption, behavioral change, and value realization concepts • Experience leveraging or designing AI‑enabled delivery models is strongly preferred.

🏖️ Benefits

• We Take Care of Our People • NewRocket is committed to a diverse and inclusive workplace. • We are proud to be an equal opportunity workplace and affirmative action employer. • For individuals with disabilities who would like to request an accommodation, please contact [email protected].