Senior Software Engineer – CSM, Service Portal

🔥 14 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 10%

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Lead, coach, and mentor a team of Software Engineers • Develop project professional services for customers • Implement and develop ServiceNow customizations based on functional and technical requirements, leading practices, and internal code standards • Gather systems requirements from end-users, IT teams, and key stakeholders for CSM and Service Portal • Customize ServiceNow applications and facilitate rollout of new applications and modules • Configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations • Configure REST/SOAP integrations between ServiceNow and other applications • Guide customers in understanding technical solutions for business requirements • Work with technical SMEs to gather environment information supporting service maps and event work • Reflect impact assessment rules within service maps and validate them with SMEs and stakeholders • Participate in user acceptance testing for maps, impact rules, and event management work • Promote update sets and data across applicable ServiceNow environments • Remediate production incidents related to the role's scope • Align with the existing ServiceNow technical lead to maintain consistent approaches and shared patterns • Maintain operational documentation and SOPs

🎯 Requirements

• 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities, including CSM and Service Portal • Experience integrating ServiceNow with other systems/platforms using mid servers and cloud-to-cloud integrations • Experience with Web Services Integration using SOAP and REST • Experience with bi-directional, automated integrations between two systems • Experience with data extraction technologies such as JDBC and ODBC, or ETL integrations • Proven experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements • Deep understanding of the ServiceNow CMDB and related processes • Knowledge of ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes • Ability to create technical design documents and user documentation • A four-year undergraduate degree in Computer Science, Computer Engineering, or Information Systems, or demonstrated work experience • Willingness and ability to continue education within the ServiceNow platform and beyond • Expected to complete ServiceNow competency certifications and module accreditations • Preferred certifications: ITIL Foundation; ServiceNow CSA and CAD

🏖️ Benefits

• Official ServiceNow training • Opportunity to achieve multiple ServiceNow certifications • Support and guidance on projects • Diverse and inclusive workplace • Equal opportunity workplace and affirmative action employer • Disability accommodations available

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