Senior Software Engineer – ITSM, Service Catalog, Integration

🔥 6 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Lead, coach, and mentor a team of Software Engineers • Develop professional services projects for customers • Implement and develop ServiceNow customizations based on functional and technical requirements • Apply leading practices and internal code standards on large-scale, complex projects • Interface with end-users and key stakeholders to gather ITSM, Service Catalog, and integration requirements • Customize ServiceNow applications and support rollout of new features and modules • Configure application UI, workflows, and business logic • Configure ServiceNow integrations with other applications via REST and SOAP • Guide customers in understanding technical solutions for business requirements • Gather environment information from technical SMEs to support service map and event work • Reflect and validate impact assessment rules within service maps • Participate in user acceptance testing of maps, impact rules, and event management work • Promote update sets and data across applicable ServiceNow environments • Remediate related production incidents • Align with the existing ServiceNow technical lead to maintain consistent shared patterns • Maintain operational documentation and SOPs

🎯 Requirements

• 5+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities • Strong experience in Service Catalog • Experience integrating ServiceNow with other systems/platforms using mid servers and cloud-to-cloud • Experience with Web Services Integration, including SOAP and REST • Experience with bi-directional, automated integrations between systems • Data extraction technologies such as JDBC and ODBC, or ETL integrations • Proven experience implementing ServiceNow ITSM, Service Catalog, and Workflows to meet business requirements • Experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes • Ability to create technical design documents and user documentation • A four-year undergraduate degree in Computer Science, Computer Engineering, or Information Systems, or demonstrated work experience • Willingness and ability to continue education within the ServiceNow platform and beyond • Ability to complete ServiceNow competency certifications and module accreditations • Preferred certifications: ITIL Foundation; ServiceNow CSA and CAD

🏖️ Benefits

• Official ServiceNow training and support to achieve multiple certifications • ServiceNow competency certifications and module accreditations opportunities • Equal opportunity and affirmative action workplace • Reasonable workplace accommodations for individuals with disabilities