ServiceNow Business Analyst – HRSD, CSM, ITOM, ITAM

Job not on LinkedIn

🔥 34 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Conduct workshops and lead multiple implementations from a customer strategy standpoint • Define customer needs, determine strategies, develop plans/proposals, and make recommendations around customers’ internal processes and functions • Own business requirements and agree priorities with clients/end users • Conduct impact analysis on existing business processes and functions • Produce functional specifications, wireframes, and mock-ups for delivery teams • Partner with technical teams to conduct demos and show-and-tells with client end users • Contribute to writing test scripts, including acceptance criteria • Facilitate testing/UAT and obtain agreement on priorities with clients/end users

🎯 Requirements

• 6+ years of experience working in a business-related position • Strong knowledge of business process architecture principles for cloud-based platforms • Knowledge and exposure to the ServiceNow platform preferred • Strong written and verbal communication skills • Ability to assess and mitigate risk • Effective facilitation, coaching, and mentoring skills with ability to motivate a team • Strong problem-solving skills and ability to simplify complex situations • Strong relationship management skills with all levels • Ability to deliver a high degree of customer satisfaction • Comfortable working in a matrixed organization • Comfortable working with ambiguity and change • A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated work experience • Willingness and ability to continue education within the ServiceNow platform and beyond • Ability to complete ServiceNow competency certifications and module accreditations • ServiceNow CSA and CIS preferred

🏖️ Benefits

• Official ServiceNow training • Support and guidance to get up to speed on projects • Opportunity to achieve multiple ServiceNow certifications • Diverse and inclusive workplace • Equal opportunity workplace and affirmative action employer • Disability accommodations available