ServiceNow Practice Leader

🔥 18 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔧 ServiceNow

👻 Ghost score 10%

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Lead the overall ServiceNow practice and oversee a global team of Delivery practitioners • Manage practice revenue, profitability, delivered margin, billable utilization, retention, and hiring • Develop monthly plans and weekly forecasts covering backlog, staffing demand, utilization, and revenue • Lead the practice talent strategy, recruitment, learning, enablement, and onboarding • Coach, mentor, and provide cross-training opportunities for team members • Own and execute the practice’s ServiceNow certification strategy • Drive engagement and priorities with ServiceNow Partner Enablement • Collaborate on ServiceNow partner enablement and solutions strategy • Support sales by scoping, estimating, proposing, and executing Statements of Work • Conduct and mitigate pursuit and delivery risks • Develop foundational marketing and sales materials • Approve and sign Statements of Work for the practice • Assess and mitigate delivery engagement risks to drive client satisfaction

🎯 Requirements

• Bachelor’s degree • 14+ years of experience in Professional Services or Consulting • 10+ years of experience in Delivery Management • 8+ years of experience with people management • Billable Utilization management experience • Proven P&L capabilities and experience • Demonstrated leadership capabilities • Ability to build strong collaborative relationships with clients, business partners, and key stakeholders • Ability to assess and mitigate risk • Strong strategic thinking and problem-solving skills • Strong written and verbal communication skills across all organizational levels • Strong coaching and mentoring skills • Proven successful global delivery experience across global time zones • Broad understanding of the ServiceNow practice area

🏖️ Benefits

• Healthy work-life balance • Collaborative and innovative culture • Support for professional growth • Diversity and inclusion commitment • Equal opportunity workplace • Disability accommodation support

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