VP, Field CTO – Telecommunications

🕒 May 12

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏢 Enterprise

🔐 Security

Enterprise • Technology • Security

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Define NewRocket's offering strategy for the telecommunications industry, identifying the highest-value business process problems where NewRocket can deliver differentiated outcomes. • Partner with Marketing to develop industry-specific messaging, positioning, and content — including thought leadership, solution briefs, campaign assets, and event presence — that generates awareness and top-of-funnel pipeline. • Represent NewRocket's telco point of view externally through speaking engagements, industry forums (TM Forum, GSMA), white papers, and executive roundtables. • Monitor industry trends — BSS/OSS modernization, 5G monetization, AI-driven network operations, agentic AI, cloud-native transformation — and translate them into timely, relevant go-to-market narratives. • Design and architect AI-powered solutions purpose-built for the telecommunications industry — including agentic AI workflows, predictive operations, intelligent process automation, and AI-assisted customer and network management. • Define how AI capabilities map to specific telco business processes — for example, AI-driven fault prediction and resolution in network operations, intelligent order fallout management in service fulfillment, dynamic resource reassignment in field operations. • Develop AI solutions that is aligned with ServiceNow’s broad capability areas that integrate with existing BSS/OSS and network environments, clearly defining data inputs, model requirements, workflow orchestration, and business outcome metrics. • Stay current on the evolving AI and agentic landscape — including large language models, AI agents, and multi-model orchestration — and translate these into credible, practical applications for telco clients. • Work with NewRocket's internal AI capabilities (including the Intelligent Agent Crew and NewRocket Intelligence) to apply and extend proprietary assets in telco-specific contexts. • Identify and design data offerings specific to the telecommunications industry — addressing the data challenges, gaps, and opportunities that sit behind every major telco transformation initiative. • Define telco-specific data products and frameworks across key domains: • Architect data integration and management frameworks — including data strategies and data quality approaches — that enable AI, analytics, and operational intelligence use cases. • Engage directly with C-level, VP, and senior executive stakeholders at telco clients and prospects — leading strategic conversations that connect business outcomes to solution architecture. • Facilitate executive workshops and architecture reviews that surface the right business priorities, define success criteria, and establish NewRocket as a trusted strategic partner.

🎯 Requirements

• 15+ years of experience in solutions architecture, strategy consulting, or technology leadership with direct experience serving or working within the telecommunications industry. • Demonstrated track record of developing go-to-market offerings, solution frameworks, or industry practices — not just delivering projects. • Experience engaging at the C-suite and VP level, driving strategic technology conversations that result in business commitment. • Deep, practitioner-level knowledge of core telco business processes across 2 of the 3 major areas of the value chain: • Strong architectural fluency across BSS/OSS platforms (Amdocs, Ericsson, Oracle Communications, Netcracker, Salesforce Industries), integration patterns, AI/ML architecture, and cloud-native telco architectures. • Experience architecting AI and agentic solutions — including LLM-based workflows, predictive analytics, intelligent automation, and multi-agent orchestration — within enterprise technology environments. • Proficiency with TM Forum frameworks — eTOM, TAM, and Open APIs — as tools for offering design, scoping, and executive communication.

🏖️ Benefits

• Health insurance • Professional development opportunities