Complaints Management Specialist – Written Customer Service

🔥 1 minute ago

🇹🇷 Turkey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Newstel Worldwide

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Newstel Worldwide is a leading provider of multilingual customer service solutions, headquartered in Hamburg, Germany, with additional contact centers in Glasgow, Manila, and Istanbul. Founded in 2015, Newstel specializes in offering 24/7 customer support and Business Process Outsourcing (BPO) services, predominantly for the eCommerce sector. Combining advanced technology with highly trained personnel, they deliver efficient customer service while managing rapid scalability to adapt to client sales volumes. Newstel focuses on enhancing customer lifetime value through cross-selling and upselling opportunities and utilizes a pay-as-you-go pricing model. Their global team of 200+ native speakers is dedicated to maintaining high-quality standards across 12 languages, providing seamless omnichannel support to clients across 95 countries.

📋 Description

• Independently handle customer complaints, primarily via email • Review and assess incoming complaints and identify suitable, customer-focused solutions • Communicate professionally, courteously, and empathetically with customers throughout the complaints process • Follow up on open complaints until they are fully resolved • Carefully document all cases and relevant information • Coordinate with internal teams on more complex complaints or when additional information is required • Occasionally handle complaints via live chat or social media • Ensure all complaints are handled promptly, efficiently, and to a high standard of quality

🎯 Requirements

• Ideally, some initial experience in customer service, complaints management, or e-commerce • Excellent written communication skills and enjoyment of communicating with customers in writing • A friendly, empathetic, and professional communication style, including when dealing with challenging or dissatisfied customers • An independent, reliable, and solution-oriented approach to work • Excellent organizational skills and strong attention to detail • Ability to handle multiple complaints simultaneously and keep track of open cases • Confident using digital tools and willing to learn new systems quickly • Experience with Intercom and/or Shopify is an advantage • Work authorization in Turkey

🏖️ Benefits

• Work from home • Attractive base salary paid in EUR • Meal allowance • Payment made on time at the end of each month • SGK registration • Dynamic, relaxed, and vibrant work environment that takes employees’ needs and preferences into account • Dedicated contact person for questions and concerns of all kinds • Comprehensive onboarding and regular training • A unique opportunity to make an impact on an innovative and growing company