Newstel Worldwide
51 - 200 employees
Founded 2015
🛍️ eCommerce
BPO • eCommerce
Newstel Worldwide is a leading provider of multilingual customer service solutions, headquartered in Hamburg, Germany, with additional contact centers in Glasgow, Manila, and Istanbul. Founded in 2015, Newstel specializes in offering 24/7 customer support and Business Process Outsourcing (BPO) services, predominantly for the eCommerce sector. Combining advanced technology with highly trained personnel, they deliver efficient customer service while managing rapid scalability to adapt to client sales volumes. Newstel focuses on enhancing customer lifetime value through cross-selling and upselling opportunities and utilizes a pay-as-you-go pricing model. Their global team of 200+ native speakers is dedicated to maintaining high-quality standards across 12 languages, providing seamless omnichannel support to clients across 95 countries.
Email Support Agent – Perfume Industry
Job not on LinkedIn
🔥 5 minutes ago
🗣️🇩🇪 German Required
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Newstel Worldwide
51 - 200 employees
Founded 2015
🛍️ eCommerce
BPO • eCommerce
Newstel Worldwide is a leading provider of multilingual customer service solutions, headquartered in Hamburg, Germany, with additional contact centers in Glasgow, Manila, and Istanbul. Founded in 2015, Newstel specializes in offering 24/7 customer support and Business Process Outsourcing (BPO) services, predominantly for the eCommerce sector. Combining advanced technology with highly trained personnel, they deliver efficient customer service while managing rapid scalability to adapt to client sales volumes. Newstel focuses on enhancing customer lifetime value through cross-selling and upselling opportunities and utilizes a pay-as-you-go pricing model. Their global team of 200+ native speakers is dedicated to maintaining high-quality standards across 12 languages, providing seamless omnichannel support to clients across 95 countries.
📋 Description
• You assist customers with inquiries about orders, payments, deliveries, and general concerns • You use customer feedback to help develop new ideas to continuously improve the customer experience
🎯 Requirements
• Excellent German skills, both written and spoken • Experience in customer service or handling email inquiries • Communicative and courteous • Technically proficient • Valid work permit for Turkey • Own computer or laptop available (at least for the first 2 months)
🏖️ Benefits
• Remote work (home office) • Attractive base salary (payment in EUR) • Meal allowance • Timely monthly payment • Registration with SGK (Turkish social security) • Dynamic, relaxed, and lively working environment that responds to employee needs • Dedicated contact person for questions and concerns of any kind • Structured onboarding and regular training • A unique opportunity to make an impact at an innovative, growing company
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