Senior Chargeback Dispute Specialist

🔥 17 hours ago

🇵🇱 Poland – Remote

⏳ Contract/Temporary

🟠 Senior

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Nexi Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2020

💸 Finance

💳 Fintech

Finance • Fintech • Payments

Nexi Group is a leading European payment technology company, often referred to as 'The European PayTech'. It is engaged in providing a range of digital payment solutions and services to businesses of all sizes, consumers, banks and financial institutions, and public sector entities. The company offers payment acceptance, mobile payments, digital corporate banking, open banking, trade surveillance, compliance solutions, and blockchain technologies. They operate across various sectors including medium and large enterprises, small businesses, central institutions, and public sector clients. With a robust presence in over 25 countries, Nexi Group serves approximately 2. 9 million merchants and handles around 140 million cards. Their solutions are aimed at driving payment innovation and enhancing the overall payment experience.

📋 Description

• Handle chargeback cases for POS and eCommerce transactions • Manage BLIK-related cases and inquiries • Apply and maintain knowledge of Visa and Mastercard chargeback regulations • Prepare team statistics and reports upon supervisor request • Support and train junior specialists in daily operations • Create training materials and documentation • Participate in online training sessions organized by Payment Schemes • Monitor and verify Payment Scheme regulation updates for POS and eCommerce • Ensure proper implementation of regulation updates in cooperation with Card Scheme Compliance • Coordinate team activities in the supervisor’s absence • Support the supervisor with ongoing operational tasks • Independently represent the team in internal and cross-functional meetings

🎯 Requirements

• Minimum 4 years of experience in chargeback processes • Completed Visa/Mastercard training in chargebacks • Higher education (Bachelor’s or Master’s degree) • Strong teamwork skills and ability to share knowledge • High level of accuracy, responsibility, and ability to meet deadlines • Analytical thinking and problem-solving skills • Very good knowledge of Payment Scheme regulations, especially Visa and Mastercard • Proactive attitude and willingness to continuously develop skills • English proficiency at a minimum B2 level • Fluent Polish • Experience with eCommerce chargeback processing (bonus skill) • Knowledge of and experience working with Salesforce (bonus skill)

🏖️ Benefits

• Attractive salary and a competitive benefits package • Tech equipment, including the latest technology to support your work • Collaboration with an international team • Hands-on experience and structured training through PayTech University • Equal opportunity workplace