Senior Solution Engineer

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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NextGen Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2015-02

Healthcare Insurance • SaaS • Telecommunications

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

📋 Description

• The Sr. Solution Engineer II is responsible for assisting the sales team to drive revenue by providing solution knowledge of product offerings to support and build sales. • This role will translate customers business and clinical practice challenges into solutions and workflow recommendations from within our product offering and articulate the value proposition that NextGen brings to our prospects. • This role will provide input to business plans, help support product demonstrations pre/post sales and contribute as a solution SME to the completion of RFP responses. • Partner with sales to understand the customers and prospects organization workflow, goals, objectives, and challenges. • Lead in-depth discovery/insight session with customers and prospects related to the use of their current state solutions. • Includes virtual engagement, and attending client/prospect site to shadow clinicals, financials, front and back-office staff to access and provide clinical/financial solution strategy and optimization recommendations. • Collaborate with sales in their development and execution of strategic business plans to benefit both existing customers and net new prospects, including helping to uncover and articulate NextGen differentiators and value propositions by solution and specialty. • Contribute to AEs development and client-facing delivery of strategic account plans and timelines for existing customers, including multi-year strategic initiatives, helping with their proper alignment to NextGen solutions and service offerings. • Conduct discovery and contribute to cross-functional collaboration with sales and services in support of the creation of detailed internal and client-facing scoping documents. • Inform the strategy, messaging, scope, end-to-end program plans, and demo focus/scripting with discovery and recommendations that address client/prospect goals, objectives, and challenges, and help create a compelling and differentiating value proposition. • Complete knowledge transfers and certifications on latest portfolio solutions, releases, and acquisitions. • Provide feedback on strengths/gaps of our core applications to market owners and solutions feedback loop. • Post Sales, responsible for contributing discovery findings during a client’s transition from sales to the services team for implementation. • May be requested to participate in executive level business review support in association with the sales team. • Contribute to the completion of prospect RFP’s as it relates to functional solution and workflow questions. • Serve as the team’s liaison with solution and services leadership for assigned markets/specialties; providing regular cadence of updates and facilitating associated knowledge-transfer opportunities. • Proactively share ambulatory market, vendor, and practice-oriented discovery and observations with teammates, sales, competitive intelligence, and relevant departments. • Identify and drive the development and operationalization of team tools and other client-facing materials. • Provide “team lead” staff and process oversight, and mentoring for assigned markets, specialties, programs, or strategic company/ team initiatives. • Lead collaboration and conduct required discovery, messaging and content development for FHG-Financial Value Assessment engagement(s). • Actively contribute and deliver, as assigned, differentiating content (e.g. client/prospect, solution, workflow, service capabilities etc.) for executive-level sales presentations. • Partner with outside organizations to resolve complex cross-company challenges. • Proactively participate in Deal Reviews, Blue Sheets, and other strategic planning forums. • Represent Pre-Sales at user groups, trade shows and other professional organizations.

🎯 Requirements

• Bachelor’s Degree. • Master’s Degree. • 6-8 years’ relevant experience. • 6-8 years' Healthcare experience. • 5 years’ Healthcare Information Technology (HIT) vendor experience. • Command of the Sales Process, with all declared markets & specialties. • Strong command of the portfolio of solutions or comparable vendor, or former client. • Working familiarity with non-declared specialties. • Material exposure to comparable business/clinical practice, solution-use, etc. • 5 years’ NextGen Healthcare experience. • Executive-Level presentation skills trained/certified. • NextGen Certified Professional (NCP). • Certified Practice Management (PM)/Electronic Health Records (EHR). • Credentialed or Licensed Nurse, Nurse Practitioner, Physician Assistant. • Expert command of the NextGen portfolio of solutions; and the ability to represent evolving new markets and complex multi-market strategies.

🏖️ Benefits

• NextGen Healthcare is an equal opportunity employer. • We celebrate diversity and are committed to creating an inclusive environment for all employees.