Technical Support Specialist

🔥 13 hours ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nextiva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

💼 Consulting

📣 Marketing

📦 Logistics

💰 $200M Private Equity Round on 2021-09

Consulting • Marketing • Logistics

Nextiva is a leading provider of unified customer experience management solutions, offering an AI-powered platform that integrates customer interactions across various channels such as voice, live chat, messaging apps, SMS, email, social media, and video. Their platform is designed to help businesses enhance customer journeys, improve contact center efficiency, and increase customer retention through intelligent automation and real-time insights. Nextiva's solutions are tailored for both small businesses and enterprise-level organizations seeking to consolidate and optimize their technology investments while maintaining compliance and security standards. They are widely recognized for their advanced AI capabilities, which include sentiment analysis, language detection, and workflow automation.

📋 Description

• Troubleshoot customer issues across hardware, software, and networking systems • Identify root causes and drive issue resolution • Provide high-quality technical support through various communication channels • Communicate clearly and professionally to deliver positive customer interactions • Document customer interactions, issues, and resolutions accurately • Provide, maintain, and update systems for optimal customer performance • Manage multiple requests simultaneously in a fast-paced, high-volume environment • Take ownership of customer issues through resolution while meeting performance metrics • Build technical knowledge of Nextiva products, systems, and troubleshooting processes • Leverage AI tools such as ChatGPT or Copilot to summarize interactions, identify action items, and improve responses • Apply structured inputs and refine AI-generated outputs for accuracy and relevance

🎯 Requirements

• 2+ years of customer service experience, preferably in technical support or help desk environment • Working knowledge of PC and Mac operating systems and Microsoft Office applications • Hardware and/or networking knowledge preferred • Advanced English fluency required (spoken and written) • Ability to work remotely in Ukraine • Ability to regularly work shifts aligned with US business hours, between 12:00pm–4:00am Monday through Friday • Curiosity and enthusiasm for learning new technologies • Comfort working in fast-paced environments with evolving tools and processes • Strong troubleshooting and analytical skills • Ability to manage multiple tasks or conversations simultaneously • Strong attention to detail in technical work and documentation • Willingness to experiment with AI and automation tools; professional exposure preferred

🏖️ Benefits

• Comprehensive medical coverage, individual limit on exclusions and dental care • Life, disability, traumatic injuries and critical diseases insurance • PTO for all employees • Paid Sick leave (official document required) • Paid parental leave • Paid holidays • Employee Assistance Program • Wellness initiatives • Access to ongoing learning and development opportunities • Career advancement