Technical Services Specialist

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Nextracker Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

⚡ Energy

🔧 Hardware

🤝 B2B

Energy • Hardware • B2B

Nextracker Inc. is a provider of solar energy solutions that designs, supplies, and supports utility-scale solar projects from design through operations. The company delivers specialized solar tracking hardware, installation logistics, training, and ongoing operations support, and pairs field-proven equipment with data-driven “solar intelligence” to improve yield, speed deployments, and ensure reliable performance in challenging environments worldwide.

📋 Description

• Providing comprehensive technical support to Nextracker's global customers, addressing a wide range of industrialization, mechanical, electrical, quality, communication, and installation issues. • Ensuring an exceptional customer experience by leveraging your product and systems expertise to optimize customer production value. • Developing a deep understanding of the mechanical, structural, and electrical components of the system. • Evaluating mechanical and electrical issues encountered in the field to identify the root cause. • Proactively identifying potential risks and failures associated with mechanical and electrical components, and taking appropriate steps, including implementing corrective actions. • Collaborating with field personnel to troubleshoot problems and program new components. • Conducting testing and deployment of Nextracker technology, providing on-site training to customers and partner companies. • Working closely with cross-functional teams to recommend modifications to work instructions, materials, or product changes to ensure the superior quality of our products. • Demonstrating strong written communication skills in preparing reports, service proposals, and procedure manuals. • Serving as a member of the Remote Monitoring Team, offering guidance on field repairs, and meticulously documenting all issues. • Resolving problems by clarifying issues, researching answers, exploring alternative solutions, implementing effective resolutions, and escalating unresolved problems as needed. • Advocating for the voice of the customer when collaborating with internal teams on product-related improvements. • Developing proficiency in the Nextracker’s Case Management System and actively supporting continuous improvement initiatives to enhance the customer experience. • Delivering regular progress updates to management and customers, based on well-founded recommendations supported by data, evidence, and sound judgment. • Providing support to Nextracker's system design, product development, sales, and marketing efforts as requested.

🎯 Requirements

• Bachelor’s Degree in engineering (Electrical, Mechanical or equivalent) or Information Technology, and/or equivalent experience working on industrial control systems (minimum 10+ years’ experience) required. • Strong knowledge and experience with Ethernet networks and IP enabled devices. • Experience with remote access and VPN technologies. • Strong knowledge of wireless technologies. • Knowledge of Cybersecurity best practices. • Customer Service Experience (Minimum 1 year). • Strong Troubleshooting and problem-solving abilities. • Proficient in the use of standard business systems (Word, Excel, PowerPoint, Outlook etc.). • Good interpersonal/customer management service skills. • Excellent verbal and written communication skills. • Strong self-starter with ability to work both independently and as part of a team. • Proficient in the safe use of hand tools (Laser levels, torque wrenches, grease guns, Battery drills, air compressors etc.). • A good understanding of Australian WHS regulations, especially regarding the construction industry. • Knowledge of industry standard safe systems of work and experience with use of JSA and SWMS documents.

🏖️ Benefits

• Willingness to travel to customer sites when necessary to address specific requirements