Customer Operations Manager, German Speaking

Job not on LinkedIn

🔥 1 minute ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nezasa

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

✈️ Travel

Travel • Travel Technology

Nezasa is an innovative scale-up in the travel technology industry, with offices based in Zurich and Lisbon. The company is focused on revolutionizing the travel industry through its cloud-based planning and booking platform for individual travel packages. Nezasa prides itself on providing a great work environment and is certified as a Great Place to Work in all its locations. The company encourages the development and empowerment of its multinational and diverse team, fostering a culture of responsibility, proactivity, and support. Nezasa offers a hybrid working model, additional perks such as travel booking discounts, and focuses on sharing and communicating openly within the organization.

📋 Description

• Own a portfolio of customers, mainly in the German-speaking market, from contract signature through steady state • Plan and run customer onboarding projects end to end, including scope, milestones, dependencies, risks, and go-live delivery • Coordinate multi-phase rollouts across internal teams, technical partners, suppliers, and customer-side teams • Keep timelines, blockers, and decisions visible and escalate project risks early • Lead configuration workshops and manage product setups, including supplier and third-party integrations • Participate in technical discussions with customers, partners, and Engineering; translate between business and technical language while Engineering owns the solution • Run hypercare after go-live and transition customers into steady state • Drive product adoption by monitoring usage data, identifying low engagement, showcasing features, and recommending improvements • Collect customer feedback on bugs and functionality, communicate it to Product and Engineering, and close the loop with customers • Handle L2+ support requiring product knowledge, customer context, or cross-functional coordination • Monitor portfolio operational health and escalate risks early • Collaborate with Account Management and Sales on expansion opportunities, renewal risks, and churn signals • Document patterns, gaps, and workarounds and help standardise and automate playbooks • Use AI tools such as Claude, Gemini, and Intercom (Fin) in daily customer operations

🎯 Requirements

• 4+ years of experience in a customer-facing role within B2B software, such as Delivery Manager, Implementation Manager, Customer Success Manager, Onboarding Manager, or Technical Account Manager • Strong preference for previous experience as a Delivery Manager or Technical Project Manager • Experience running software projects with engineering teams, integrations, or APIs • Proven ability to run projects end to end, including scoping, planning, dependency and risk management, and on-time delivery with several stakeholders • Excellent communication skills in German and English • Ability to adapt messages to different audiences • Highly proactive mindset • Very strong organisational skills and ability to handle several customers and projects simultaneously • Ability to work autonomously in a remote setup and know when to involve others • Curiosity and courage to investigate unfamiliar territory • AI-first attitude; experience using AI tools in daily work • Preferred: ability to bridge business and technical topics and handle technical conversations involving integrations, APIs, and configurations • Preferred: proven experience building tools, automations, or workflows with AI • Experience in the travel industry is a plus • Background in consulting or professional services is a plus

🏖️ Benefits

• Fully remote setup with flexible hours • State-of-the-art equipment • Yearly home office voucher at retail partners • Discounts on travel itineraries booked through our platform, plus yearly top-ups • Your birthday off • Additional holidays for each year of service • Access to advanced AI tooling and expertise • Team events and regular in-person get-togethers • Opportunities for career development and learning • A team of rockstar colleagues