Forward Deployed Engineer

🕒 April 24

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Design and build AI-driven virtual agents that automate customer service workflows across digital and voice channels. • Develop intelligent automation using the NiCE AI and Digital portfolio, including conversational AI, knowledge systems, and omnichannel engagement capabilities. • Own the full lifecycle of AI agents from initial design through deployment and ongoing optimization. • Build integrations between AI agents and enterprise systems including CRM, commerce platforms, knowledge bases, and operational systems. • Create reusable components and frameworks that accelerate development of new AI agent capabilities.

🎯 Requirements

• Experience with AI and Agent Systems including Large Language Models, prompt engineering, agent orchestration frameworks, retrieval-augmented knowledge systems, and conversational AI architecture. • Full Stack Development skills including backend services and APIs, web and conversational interfaces, integration layers, and data pipelines. • Familiarity with enterprise integrations using REST APIs and microservices, CRM and business system integrations, knowledge systems and data stores, and identity and access management.

🏖️ Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! • Every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. • If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!