Partner Value Solution Engineer

🕒 May 29

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Serve as the expert technical bridge between NiCE and its partners • Equip partners with the knowledge, tools, and assets needed to create differentiated customer outcomes • Act as a trusted technical go-to-market advisor, guiding partners from supported consumers of NiCE technology into self-sufficient, high-performing advocates • Own partner readiness across NiCE's AI portfolio • Equip partners with the skills and knowledge to translate customer business problems into concrete AI solution designs

🎯 Requirements

• Experience with AI, conversational AI, virtual agents, agent assist, or automation in CX/contact center environments • The ability to translate business outcomes into AI use cases and success criteria • Working knowledge of LLMs, generative AI, AI orchestration, integrations, and responsible AI principles; and experience supporting AI PoVs, pilots, or customer validation motions.

🏖️ Benefits

• Join an ever-growing, market disrupting, global company • Fast-paced, collaborative, and creative environment • Opportunity to learn and grow • Endless internal career opportunities across multiple roles, disciplines, domains, and locations