Renewal Account Manager – Partner Business

🕒 May 27

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Develop deep knowledge and understanding of customer and partner contracts, NiCE billing models, and competitive offerings to inform renewal strategy. • Maintain working knowledge of NiCE products and services. • Engage with partners and customers to understand renewal goals and ensure alignment with NiCE’s business objectives. • Prepare and analyze financial and contract data to support internal renewal planning and decision-making. • Collaborate internally with Sales, Customer Success, Legal, and Finance to drive retention and expansion outcomes. • Negotiate all facets of renewal contracts (terms, pricing, multi-year options) to achieve win/win outcomes and protect recurring revenue. • Create contractual documents, renewal quotes, presentations, emails, and Excel models for renewal and contract management activities. • Manage the quote-to-close process in CRM and CPQ tools. • Maintain accurate renewal forecasts, track renewal pipeline, and provide regular status updates on retention and risk to leadership. • Track client retention and revenue performance using Salesforce and other data sources. • Identify renewal risks, recommend mitigation strategies, and communicate clearly with internal and external stakeholders.

🎯 Requirements

• Bachelor’s degree in Business Administration or a related field, or equivalent work experience. • 4+ years of experience in SaaS contract negotiation. • Experience with a variety of SaaS billing models (subscription, usage-based, and hybrid). • Proven ability to work efficiently in a fast-paced environment and consistently meet customer contract timelines. • Highly organized and detail oriented. • Demonstrated ability to work independently with minimal supervision. • Ability to pivot across multiple negotiations and manage competing priorities. • Demonstrated adaptability and responsiveness to change in support of evolving business needs and customer expectations. • Comfortable operating in ambiguous situations and maintaining productivity amid incomplete information or shifting priorities. • Demonstrated ability to bring forward innovative, strategic ideas and approaches in negotiation. • Strong problem-solving and critical-thinking skills. • Proven ability to communicate effectively with senior customer stakeholders, including CEOs, CTOs, and CFOs. • Proficiency with core Microsoft Office applications and Salesforce (or similar CRM / Customer Success platforms).

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities