Solution Engineer – Strategic GSI Partnerships

🕒 2 days ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

💻 Solutions Engineer

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Drive solution adoption of the NiCE portfolio within Capgemini, Accenture and Deloitte across UKI and Europe • Support in-flight GSI opportunities by assisting with functional and technical discovery, solution design input, demonstrations, validation sessions and POC planning • Partner closely with GSI sales, presales, architects and delivery teams to help them understand, position and apply NiCE solutions in customer transformation programmes • Build repeatable solution plays, demo storyboards and technical narratives that GSIs can use to drive customer engagement and pipeline progression • Translate customer business challenges into clear NiCE solution architectures, value messages and adoption pathways • Influence and educate partner and customer stakeholders on how NiCE solutions address contact centre, CX, AI, automation, workforce engagement and digital transformation needs • Assist with the definition, scoping and execution of successful proof of concepts and technical validations, where appropriate • Support functional and technical responses to RFIs, RFPs and partner-led bid submissions • Provide structured feedback from GSI engagements to Product, Partner Sales, Alliances and Enablement teams to improve adoption, differentiation and repeatability • Contribute to a team-selling approach across Partner Sales, Account Executives, Overlay teams and regional leadership • Help identify technical blockers, enablement gaps and adoption risks within the GSI partner ecosystem, then develop practical plans to remove them

🎯 Requirements

• Strong experience in solution engineering, presales, technical consulting or enterprise software sales engineering • Experience working with, selling through or enabling global system integrators, ideally including Capgemini, Accenture, Deloitte or similar consulting partners • Exceptional presentation, storytelling and demonstration capabilities, with the ability to tailor messaging for partner, executive, business and technical audiences • Proven ability to support complex, multi-stakeholder enterprise opportunities across multiple countries or regions • Ability to communicate confidently from C-level executives through to architects, programme leads, contact centre operations teams and frontline users • Experience building demo storyboards, solution narratives, POC plans and partner-ready enablement assets • Strong technical aptitude with the ability to understand customer requirements, identify risks and shape practical solution options • Self-motivated, highly organised and comfortable balancing multiple strategic opportunities and partner priorities at the same time • Commercially aware, outcome-led and able to connect technical capability to business value and customer transformation goals • Collaborative working style with the ability to influence without direct authority across matrixed internal and partner organisations.

🏖️ Benefits

• Join an ever-growing, market-disrupting global company • High-performing teams work in a fast-paced, collaborative and creative environment • Passionate, innovative, and excited to raise the bar with influential consulting partners