Services Assistant Manager, Quality Relations

🔥 4 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Nightingale Education Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

🎯 Recruiter

Education • Recruitment

Nightingale Education Group is a U. S. -accredited nursing workforce developer headquartered in Salt Lake City, Utah, founded in 2010. It works to close health equity gaps by elevating education and employment systems to create a skilled, readily available nursing workforce representative of the communities they serve. Its operating divisions include Nightingale College (higher nursing education), Nightingale Innovations/EvolveU (learning resources and continuing education), and Nightingale Solutions (workforce development and employer partnerships).

📋 Description

• Support program leadership in overseeing Specialist and Correspondence Specialist teams, including coaching, professional development, and performance management • Drive operational excellence by monitoring adherence to Standard Operating Procedures (SOPs) and departmental processes • Analyze KPIs to identify trends, gaps, and opportunities — then translate data into actionable recommendations • Collaborate cross-functionally to ensure learners, faculty, and vendors receive seamless, high-quality support • Serve as the escalation point for operational and workflow issues — providing timely guidance and resolution • Lead and support process improvement initiatives, including documentation, training design, and system enhancements • Develop and deliver training for new hires and existing team members • Communicate with clarity — keeping stakeholders informed on performance, escalations, and operational updates

🎯 Requirements

• Bachelor's degree from an accredited institution required • 3–5 years of experience in operational or program management, preferably in education, healthcare, or a related field • Demonstrated experience supporting multi-functional teams and implementing operational processes • Strong analytical and problem-solving skills, with the ability to translate data into action • Excellent written and verbal communication skills • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM or workflow management systems

🏖️ Benefits

• Health insurance • Paid time off • Professional development