Customer Service Representative, Spanish Speaker

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September 10

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NightOwl Consulting

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B2B • Recruitment • SaaS

NightOwl Consulting is a global business service (GBS) provider that connects companies with skilled talent in the Philippines to optimize their business processes and dramatically reduce costs. Specializing in team-building for various roles such as pre-construction, AutoCAD drafting, insurance, bookkeeping, and administrative assistance, NightOwl Consulting provides customized offshoring solutions tailored to the specific needs of each client. Through its transparent, cost-effective pricing model, the company prides itself on high client satisfaction and employee retention rates while fostering a supportive and engaging work culture. NightOwl Consulting supports businesses by recruiting, training, and managing dedicated teams for various industry sectors, ensuring enhanced productivity at a significantly reduced cost.

51 - 200 employees

🤝 B2B

🎯 Recruiter

☁️ SaaS

📋 Description

• Respond to customer inquiries in Spanish and English, providing accurate information and solutions. • Assist customers with product or service-related questions, troubleshooting, and order support. • Manage customer accounts by processing requests, updating information, and documenting interactions. • Escalate complex issues to the appropriate departments when necessary. • Maintain a high level of customer satisfaction by delivering timely, friendly, and effective service. • Meet performance targets, including response time, resolution rate, and customer satisfaction scores. • Contribute to a team-oriented environment, supporting colleagues and sharing knowledge.

🎯 Requirements

• Fluent in Spanish and English (written and spoken). • Previous experience in customer service, call center, or a related field is preferred. • Strong communication and active listening skills. • Ability to multitask, problem-solve, and work under pressure. • Tech-savvy with proficiency in using CRM systems, ticketing tools, and Microsoft Office/Google Suite. • High attention to detail and a customer-first mindset.

🏖️ Benefits

• Above market salary • HMO on Day 1 for principal and two dependents • Government-mandated benefits • Performance-based Incentives • Quarterly Company Events • 1,000 PHP De Minimis • Equipment and software provided