Instructional Designer

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NightOwl Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

NightOwl Consulting is a global business service (GBS) provider that connects companies with skilled talent in the Philippines to optimize their business processes and dramatically reduce costs. Specializing in team-building for various roles such as pre-construction, AutoCAD drafting, insurance, bookkeeping, and administrative assistance, NightOwl Consulting provides customized offshoring solutions tailored to the specific needs of each client. Through its transparent, cost-effective pricing model, the company prides itself on high client satisfaction and employee retention rates while fostering a supportive and engaging work culture. NightOwl Consulting supports businesses by recruiting, training, and managing dedicated teams for various industry sectors, ensuring enhanced productivity at a significantly reduced cost.

📋 Description

• Lead the design, development, and continuous improvement of training programs, courses, and learning materials for operational teams, utilizing instructional design methodologies and adult learning best practices. • Develop, update, and maintain Quick Reference Guides (QRGs), job aids, HUB pages, e-learning modules, and process documentation across multiple formats and delivery channels. • Partner with subject matter experts across processing, underwriting, and other business functions to capture accurate workflows and translate complex processes into clear, practical, and actionable learning content. • Conduct training needs assessments to identify skill gaps, knowledge deficiencies, and performance improvement opportunities, and recommend targeted learning solutions. • Translate underwriting guidance, quality control (QC) feedback, regulatory updates, and operational changes into effective training materials, process documentation, and learning resources. • Evaluate training effectiveness through learner feedback, assessments, performance metrics, and operational outcomes, and continuously refine content based on results. • Ensure all training materials accurately reflect current operational workflows, policies, procedures, and business practices. • Identify gaps in documented processes, training content, and operational execution, and implement updates to improve consistency, efficiency, and knowledge transfer. • Maintain training content within the BM HUB, ensuring proper organization, version control, accessibility, and ongoing content governance. • Monitor recurring operational issues and performance trends, providing recommendations to enhance training programs, process documentation, and workflow execution. • Support onboarding materials, new hire training initiatives, and targeted learning programs as needed to meet business and operational objectives. • Perform other duties and responsibilities as assigned.

🎯 Requirements

• Minimum of five (5) years of experience in instructional design, training development, technical writing, learning and development, or a related field. • Experience developing training programs and learning materials within a mortgage, financial services, or other highly regulated operational environment is preferred. • Familiarity with SharePoint, learning management systems (LMS), content authoring tools, and e-learning development platforms is preferred. • Demonstrated experience creating process documentation, job aids, training curricula, and knowledge resources that support operational excellence and employee performance. • Strong knowledge of instructional design methodologies and adult learning principles, including ADDIE or comparable instructional design frameworks. • Proficiency with content authoring and e-learning development tools such as Articulate, Captivate, or similar platforms, with the ability to manage multiple projects, priorities, and deadlines simultaneously. • Working knowledge of residential mortgage operations sufficient to develop training materials that are accurate, practical, and credible to end users. • Excellent written communication skills, with the ability to create clear, organized, and user-focused documentation tailored to the needs of the intended audience. • Demonstrated ability to translate complex operational, regulatory, and underwriting guidance into practical, easy-to-understand instructional materials and learning deliverables. • Strong collaboration, organizational, problem-solving, and critical-thinking skills, with the ability to partner across departments, interpret business needs, and develop effective training solutions. • Proficiency with SharePoint, Microsoft Office Suite, and other tools used to create, manage, and distribute learning content and documentation.

🏖️ Benefits

• Above market salary • HMO on Day 1 for principal and two dependents • Government-mandated benefits • Performance-based Incentives • Quarterly Company Events • 1,000 PHP De Minimis • Equipment and software provided