Customer Success Manager – Channel, EMEA

🕒 April 24

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NinjaOne

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🔒 Cybersecurity

🤝 B2B

SaaS • Cybersecurity • B2B

NinjaOne is an automated, cloud-native endpoint management platform that provides remote monitoring and management (RMM), patch management, mobile device management (MDM), backup, remote access, and unified reporting for MSPs and IT departments. The SaaS product uses a single lightweight agent and centralized console to manage Windows, macOS, Linux, servers, VMs, and mobile devices, and includes security-focused features (autonomous patching, encrypted backups, FedRAMP and SOC compliance) and integrations and APIs to streamline IT operations and automate workflows.

📋 Description

• Own the post-sales relationship for a defined portfolio of EMEA resellers, VARs, and distributors — from onboarding through to long-term growth • Travel regularly across the UK to meet partners on-site, build executive relationships, and deepen NinjaOne's presence within their organisations • Drive structured partner onboarding and enablement: product training, certifications, go-to-market workshops, and sales toolkits • Monitor partner health and activity data to proactively identify risks, close adoption gaps, and prevent churn • Collaborate with the CAM to identify expansion opportunities: new product lines, upsell moments, and territory growth • Support partners in building repeatable NinjaOne sales motions • Run regular QBRs with strategic partners, aligning on performance, pipeline, and joint growth plans • Support distributors in cascading enablement to their reseller networks • Act as the internal voice of the partner — feeding insights and escalations to Product, Support, Marketing, and Sales • Keep Salesforce up to date: partner health, activities, and opportunity tracking • Other duties as needed

🎯 Requirements

• Proven experience in a channel-facing post-sales role (Channel CSM, Partner Success, Channel Enablement, or similar) in a SaaS or technology company • Deep understanding of the indirect channel model — you know how resellers and distributors operate and what drives their business • Familiarity with the UK channel landscape is a strong advantage • Happy to travel regularly across the UK — this is a core part of how you'll do your best work • Commercially sharp: you spot growth signals and translate them into actionable plans alongside the CAM • Strong communicator and trainer — you simplify complex topics and deliver engaging enablement at all levels • Data-driven and highly organised, comfortable managing a diverse portfolio across geographies and maturity stages • Fluent in English; additional EMEA language a plus • Background in RMM, MDM, endpoint management, or IT management SaaS is a plus

🏖️ Benefits

• Flexible working hours with remote office options • Insured through AXA Private Medical Insurance (PMI) • Enjoy a gym membership discount • Access to EAP, Second Opinion Service, Working Body Service & Canada Life • Benefit from Group Income Protection WeCare (virtual services) & Lifeworks App (discounts and cashback) • Grow personally and professionally with one of the fastest growing companies • Develop your skills through our renowned training platform • Receive competitive compensation • Collaborate with a curious, kind, international and intercultural workforce