Patient Financial Coordinator

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NIVA Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Wellness • Healthcare

NIVA Health is a healthcare provider focused on natural pain relief and renewal through cutting-edge therapies. They specialize in a variety of treatments, including IV Vitamin Therapy, wound care, and solutions for conditions such as erectile dysfunction, joint pain, and neuropathy. With multiple locations, they aim to help patients avoid unnecessary surgeries and medications while promoting overall wellness and vitality.

📋 Description

• Serve as the primary point of contact for patient financial communications. • Clearly explain insurance benefits, deductibles, copayments, coinsurance, and out-of-pocket responsibilities. • Contact patients prior to or following services to discuss financial responsibility and collect payments. • Establish and monitor patient payment plans; assist with billing questions and clarify EOBs or statements. • Document all financial communications and transactions in the appropriate systems. • Review patient eligibility, estimate financial responsibility, and collect payments up front when appropriate. • Proactively help reduce bad debt through timely patient outreach. • Support Revenue Cycle Management by assisting with insurance eligibility verification, prior authorizations, claim status, payment posting, and special projects. • Consistently deliver compassionate customer service to patients, referral sources, and internal teams. • Maintain strict confidentiality and HIPAA compliance at all times.

🎯 Requirements

• Have a high school diploma or equivalent (required). • Bring at least 2 years of experience in healthcare revenue cycle or a medical office setting. • Understand U.S. medical insurance terminology — including Medicare, Medicaid, and commercial insurers. • Demonstrate excellent customer service skills and professional phone etiquette. • Communicate clearly and empathetically, translating complex financial or insurance topics into patient-friendly language. • Are highly organized, detail-oriented, and comfortable managing multiple priorities. • Are proficient with Microsoft Office and, ideally, EMRs/practice management systems. • Embrace and promote NIVA Health’s Core Values in every interaction.