Customer Success Specialist

Job not on LinkedIn

🕒 5 days ago

🏄 California – Remote

🏄 California – Remote

💵 $16 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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NoGigiddy

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

🏪 Marketplace

🎯 Recruiter

B2C • Marketplace • Recruitment

NoGigiddy is a platform that connects gig workers with flexible job opportunities from over 20 staffing platforms, allowing individuals to choose where and when they want to work. The company empowers users by simplifying the job search process and providing access to a variety of gig roles to maximize earning potential. With a focus on flexibility and worker autonomy, NoGigiddy aims to enhance the gig economy experience for both workers and businesses.

📋 Description

• Respond to user inquiries via email, chat, and social media channels in a timely and professional manner • Troubleshoot issues related to offers, account access, and platform navigation • Escalate complex issues to the appropriate team with full context and documentation • Maintain detailed records of user interactions in our support CRM • Identify recurring issues and report patterns to the product team • Contribute to the help center by writing and updating FAQ articles • Deliver consistently high CSAT scores through genuine, solution-focused support

🎯 Requirements

• No degree required • Prior customer support experience preferred but not required — we'll train you • Clear, empathetic written and verbal communication • Patient and calm under pressure — you don't match the energy of an upset user • Organized and able to manage a high volume of tickets without letting things slip • Familiarity with support tools (Zendesk, Intercom, or similar) is a plus

🏖️ Benefits

• Hourly pay of $16–$22/hr • Fully remote • Paid training on all systems and product knowledge • Growth path into team lead or operations roles • Access to the full NoGigiddy earning opportunity network