Akamai Technologies
Cloud Computing âą Cybersecurity âą Content Delivery
Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.
Customer Success Manager II
November 20
đŁïžđ«đ· French Required
Akamai Technologies
Cloud Computing âą Cybersecurity âą Content Delivery
Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.
đ Description
âą Being the primary trusted point of contact to key customer stakeholders, building relationships and customer success âą Managing daily account ownership, conducting meetings (in-person & remote), addressing escalations, and leading QBRs. âą Increasing solution adoption by partnering with customer stakeholders on product usage optimization, enablement & relevant event participation âą Creating success plans to help customers adopt and operationalize Akamai products, achieving their business objectives âą Monitoring customer health and usage to identify risks to adoption, renewals and expansions âą Contributing to optimal conditions for successful renewals and account growth while partnering with the Sales team
đŻ Requirements
âą Demonstrate experience in Account Management, Customer Success, Pre-Sales, Professional Services, IT Consulting, or Tech Support. âą Have solid technical understanding of internet & cloud computing, content delivery & cybersecurity technologies. âą Demonstrate customer focus, leveraging customer-facing experience, organizational, problem-solving, and analytical abilities. âą Have proven ability to build and maintain long-term, strategic client relationships, including engagement with C-level executives. âą Demonstrate excellent listening, communication, presentation skills; focus on outcomes with a growth mindset. âą Be fluent in French and English.
đïž Benefits
âą Your health âą Your finances âą Your family âą Your time at work âą Your time pursuing other endeavors
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