Product Support Engineer

🕒 July 30

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Supporting tier 3 technical support team with escalations and provide product knowledge expertise. • Resolving issues that were unable to bring to resolution by lower support tiers • Providing workarounds to mitigate product defects. • Developing scripts for custom configurations and solutions • Analyzing software issues and work closely with R&D and PM to prioritize and schedule their fixes. • Contributing to knowledge base and technical competence by providing product and training to the team.

🎯 Requirements

• Have degree in Computer Science or similar and 5+ years experience in a technical support position • Have 3+ years as escalation engineer within L3/L4 support groups and support/services for cloud based solutions/SaaS solutions • Have understanding of TCP/IP, HTTP/S and DNS with the ability to troubleshoot with Wireshark, browser developer tools, Fiddler and log collectors - Kibana) • Have experience working with a variety of authentication schemes including SAML, Kerberos, NTLM, OIDC and Oauth2. • Have experience with on-prem hypervisors such as VMware and cloud-based IaaS platforms (Akamai Linode, AWS, Azure and GCE). • Have experience with Linux systems, networking and Scripting (Python / API) and Familiarity with NGINX

🏖️ Benefits

• We support your health, well-being, finances, and life beyond work.