Product Support Engineer

🕒 July 30

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 31%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Support the tier 3 technical support team with escalations and provide product knowledge expertise • Resolve issues that lower support tiers were unable to resolve • Provide workarounds to mitigate product defects • Develop scripts for custom configurations and solutions • Analyze software issues and work closely with R&D and Product Management to prioritize and schedule fixes • Contribute to the knowledge base and technical competence by providing product knowledge and training to the team • Provide advanced escalation and product support for Akamai security products, including its Zero Trust Security platform • Help ensure application and network performance

🎯 Requirements

• Degree in Computer Science or similar • 5+ years of experience in a technical support position • 3+ years as an escalation engineer within L3/L4 support groups • Experience supporting cloud-based solutions/SaaS solutions • Understanding of TCP/IP, HTTP/S, and DNS • Ability to troubleshoot with Wireshark, browser developer tools, Fiddler, and log collectors such as Kibana • Experience with authentication schemes including SAML, Kerberos, NTLM, OIDC, and OAuth2 • Experience with on-premises hypervisors such as VMware • Experience with cloud-based IaaS platforms including Akamai Linode, AWS, Azure, and GCE • Experience with Linux systems, networking, and scripting using Python/API • Familiarity with NGINX • Availability to support team hours from 11:00 am to 7:00 pm CST

🏖️ Benefits

• Benefits supporting health, well-being, finances, and life beyond work • FlexBase flexible workplace program: work at home, in an office, or a combination of both • Flexible work arrangements • Global expert team environment • Product and training opportunities

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