Senior Technical Support Engineer

🔥 0 minutes ago

🇮🇱 Israel – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Lead investigations on Akamai's Guardicore Micro Segmentation and Zero Trust product for customers • Learn and develop in-depth experience in micro-segmentation and zero trust network security • Build and maintain relationships with large enterprise customers as their primary technical contact • Own problem resolution and collaborate with internal teams • Analyze technical issues and propose preventative solutions • Work closely with Engineering teams on customer issues

🎯 Requirements

• 5+ years in enterprise-grade technical support, escalation engineering, or technical account management within cybersecurity or network infrastructure • Expertise in Linux and Windows OS internals, system administration, and logging mechanisms • Solid understanding of enterprise networking, including TCP/IP, routing, and firewalls • Understanding of modern security paradigms • Practical experience with Kubernetes (K8s), containerization (Docker), and resolving API-related issues • Scripting skills in Python, Bash, or PowerShell for automation and diagnostic workflows — nice to have • Prior experience as an Escalation Engineer working with Support engineers, R&D, and QA teams • Exceptional context-switching capability, balancing customer management with technical triage under pressure • Executive-level communication skills for technical issues with technical teams and business stakeholders • High level of English, verbal and written

🏖️ Benefits

• Health, well-being, finances, and life-beyond-work benefits • FlexBase flexible workplace arrangement: work at home, in an office, or a combination of both