Customer Success Manager, SMB

🕒 March 28

🗽 New York – Remote

🗽 New York – Remote

💵 $110k - $115k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

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Nooks

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Sales • Enterprise

Nooks is a cutting-edge AI Sales Assistant Platform that automates tasks in dialing, prospecting, and coaching to help sales representatives focus on the human aspects of selling. The platform is designed to increase productivity and conversion rates through features such as an AI Dialer that automates call tasks, a Virtual Sales Floor for live coaching, and a Prospecting Assistant for identifying and targeting ideal prospects. With tools for call analytics, email generation, and integration with various systems, Nooks aims to transform sales processes and is trusted by top-performing sales organizations.

📋 Description

• Manage a portfolio of 150 SMB accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business. • Onboard new customers, ensuring a seamless integration of Nooks into their sales processes. • Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations. • Monitor customer health metrics and develop proactive plans to address areas of concern. • Assist with Technical Support for your customers as needed. • Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently. • Serve as the voice of the customer within Nooks, providing product feedback to ensure SMB customer requirements are successfully met.

🎯 Requirements

• 1+ years of SDR experience • 1+ years of customer onboarding and support experience with a B2B SaaS tool • Sales domain expertise and experience working with Sales/Sales Development stakeholders is critical • 1+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts with a successful renewals track record preferred • Hands-on experience with an SEP such as Outreach, Salesloft, or HubSpot and familiarity with Sales tech stack • Comfortable with data analytics and experience using data to proactively identify customer challenges • Excellent written and verbal communication skills • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

🏖️ Benefits

• competitive compensation because we want to hire the best people and reward them for their contributions to our mission • equity • generous perks • comprehensive benefits