Strategic Account Service Engineer

🕒 April 13

🌲 Oregon – Remote

🌲 Oregon – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Nordson Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1954

Manufacturing • Industrial • Engineering

Nordson Corporation is a global leader in precision technology solutions, specializing in the manufacturing of fully-integrated systems, aftermarket parts, and consumables. Founded in 1954 and headquartered in Westlake, Ohio, Nordson serves various industries including consumer durable, non-durable, industrial, medical, and electronics. The company offers a diverse range of products and solutions, from adhesive dispensing systems to medical devices and semiconductor inspection systems. With operations in over 35 countries, Nordson is known for world-class precision engineering that supports critical applications in fields such as aerospace, agriculture, automotive, and more.

📋 Description

• Focused on Top Strategic customers to deliver a best-in-class after-sale service experience • Responsible for performing on-site installation, servicing and repair of complex equipment and systems • Checks out and approves operational quality of system equipment • Instructs customers in the operation and maintenance of the system • Assigned to specific customer accounts as the primary liaison between the customer and the factory engineering • Provide and coordinate support for technical issues, transfer knowledge to customer, primary contact for on-site escalations. • Support equipment installation, service, and repair, modify, and optimize of equipment (hardware and software) to minimize down time and maximize utilization. • Serves as company liaison coordinating all training materials and manuals are available and meet agreed upon requirements. • Drive application success and technical solutions on existing and new applications.

🎯 Requirements

• Requires a BS degree or equivalent experience plus 4 – 7 years of experience or equivalent relevant experience. • Self-directed, requiring minimal direct supervision. • Devises new approaches to problems encountered. • Participates in customers’ various equipment improvements teams, ramp teams, equipment down escalation meetings, safety meetings, management reviews, bill of material audits and other focused meetings.

🏖️ Benefits

• Health insurance • Professional development opportunities