Operations Manager – Technical Account Manager

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

noris network AG

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS • Cloud Computing

noris network AG is a premium IT service provider offering a wide range of IT services including IT outsourcing, managed services, cloud services, and colocation. The company focuses on delivering reliable, high-quality, and scalable IT solutions tailored to client needs, operating out of high-security data centers across Germany. With 30 years of experience, noris network AG is committed to providing personalized and flexible IT services that help businesses achieve their IT goals efficiently and securely.

📋 Description

• You take overall coordination responsibility for all technical matters related to the setups operated for your customers • You act as the indispensable link between customers, our operations teams and IT Service Management • You review change requests and verify that technical documentation is up to date and complete • You advise your customers on the development of their IT landscape with a focus on innovation and efficiency improvements • You lead Technical Review Meetings and Change Advisory Boards and support operational risk and information security management • In critical incidents you serve as an escalation point and help identify and implement sustainable solutions

🎯 Requirements

• Successfully completed vocational training as an IT specialist in system integration, a degree in computer science, or an equivalent qualification • At least 5 years of professional experience in managing IT services according to ITIL, preferably in coordinating roles (colocation, managed or application services) • Advanced skills operating heterogeneous environments (Linux/Windows) and solid experience with virtualization, storage, backup, networking and firewalls • Accurate formulation and moderation of technical matters both with technical experts and at management level • Experience dealing with regulatory requirements of financial supervision bodies or public-sector clients • Business-fluent German and English, both written and spoken

🏖️ Benefits

• Permanent employment contract and flexible working hours • Work at different locations possible (e.g., Nuremberg, Aschheim, Berlin) or 100% remote • High-quality equipment: laptop and company phone also permitted for private use • Individual support and development through in-house training and external courses • Childcare allowance (per month/child) and access to corporate benefits • Attractive company events (including travel cost coverage), a collegial and respectful working environment and an informal first-name culture from day one • Health management (e.g., free massages), company bike leasing and a generous subsidy for the Deutschlandticket • Welcome Day, a dedicated contact person and a structured onboarding phase • Free beverages (including soft drinks) and fresh fruit at the offices