Technical Support Engineer, EMEA

🕒 August 21

🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 14%

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Logo of Notion

Notion

501 - 1000 employees

Founded 2013

⚡ Productivity

🏢 Enterprise

☁️ SaaS

Productivity • Enterprise • SaaS

Notion is a versatile productivity platform designed to help individuals and teams organize their knowledge, manage projects, and collaborate efficiently. It offers a range of integrated features such as AI assistants, centralized wikis, project management tools, calendars, and integrations with other software. Notion provides customizable templates and collaborative tools for various use cases, including document creation, note-taking, knowledge management, and task management. It caters to a diverse audience, from personal users and students to businesses of all sizes, including startups and enterprises. With a focus on personalized workflows and AI-assisted functionalities, Notion aims to enhance productivity and streamline information management.

📋 Description

• Solve complex issues for the largest customers, including questions on architecture, recovery, security, and performance • Serve as an expert resource on best practices for running Scylla at scale • Advocate for customer needs by interfacing with product management and development teams • Help build the Scylla Knowledge Base

🎯 Requirements

• 3+ years in a Technical Support Engineer position • Proven experience supporting enterprise customers in a customer-facing support role • Experience with Linux environments • Lifelong learner and capable of multitasking during high-pressure situations • Naturally curious and excited to learn new technologies • Experience with Distributed Systems (Database / Storage) • Experience with Docker (Linux) • Experience with Cloud providers (AWS/GCP) • Strong English communications skills - written and verbal • Autonomous and self-motivated

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