IT Service Desk Engineer

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🕒 February 15

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Nuvisan

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💊 Pharmaceuticals

🧬 Biotechnology

🤝 B2B

Pharmaceuticals • Biotechnology • B2B

Nuvisan is a contract research and development organization (CRO/CDMO) that provides end-to-end drug discovery, preclinical and clinical development, CMC and analytical services to pharmaceutical and biotechnology clients. The company offers discovery capabilities (chemistry, pharmacology, DMPK, compound screening), preclinical safety and development, bioanalysis and biomarker services, clinical phase I–II services, clinical trial supply and regulatory support, plus digital science capabilities including molecular modelling, cheminformatics, bioinformatics, omics data analysis and ML-driven data services. Nuvisan emphasizes integrated, high-quality scientific expertise to accelerate the development of innovative therapeutics across therapeutic areas such as oncology and dermatology.

📋 Description

• Receive and handle IT inquiries and incidents • Classify, document and resolve IT issues in 1st-level support • Escalate complex requests to downstream support teams or external service providers • Support maintenance and replacement of IT hardware • Set up, configure and issue IT devices (notebooks, smartphones, network devices, etc.) • Manage IT assets (laptops, smartphones, and other IT equipment) • Perform user administration (e.g., onboarding and offboarding) • Document solutions, processes and recurring issues • Contribute to the continuous improvement of IT support

🎯 Requirements

• Completed vocational training in IT (e.g., IT Specialist for System Integration (m/f/d)) or an equivalent qualification • Initial experience in IT support, ideally at 1st-level • Knowledge of Windows environments (e.g., clients, servers, Active Directory) • Experience with Microsoft 365 administration • Experience with service desk platforms (e.g., ServiceNow, ServiceDesk Plus) is an advantage • Strong service orientation, excellent communication skills and a team-player attitude • Independent and structured way of working • Very good German and English skills, both written and spoken

🏖️ Benefits

• Permanent employment contract • Attractive pay according to the collective agreement for the chemical industry (including Christmas and holiday bonuses) • Company pension scheme • Long-term time account (working time bank) • Flexible working hours • Comprehensive onboarding and tailored training and development opportunities • Collegial working environment