Field Service Engineer

🕒 May 27

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Ocado Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2000

🛍️ eCommerce

🤖 Artificial Intelligence

eCommerce • Artificial Intelligence • Robotics

Ocado Group is a technology-led global company, specializing in software and robotics platform solutions for the e-commerce sector. They focus on driving innovations in artificial intelligence, robotics, and software to shape the future of shopping. Ocado develops technologies that enable automated e-commerce operations worldwide, particularly through smart warehouses and advanced mechatronics. It is committed to fostering a diverse and inclusive workplace and offers a wide range of career opportunities in logistics, robotics, AI, and more.

📋 Description

• Function as the primary contact for technicians who are resolving problems in the field • Use your background in automation to resolve unique and complex problems • Continuously mentor and develop skills of coworkers to empower them in performing repairs • Manage onsite resources during repairs and deployments, including both contractors and Ocado employees • Responsible to participate in the completion of HW and SW repairs and updates, including oversight of third-party contractors • Devise and call out process improvements, propose detailed solutions, develop documentation and manage implementation of changes • Identify, research, diagnose, and troubleshoot solutions to resolve customer issues • Oversee updates to preventative maintenance schedules and repair procedures • Perform duties at ground level requiring frequent kneeling, squatting, crawling, and working in tight or restricted areas. • Act as a resource for engineering, product, service and sales teams when required • Travel to potential customers' sites to complete pre-deployment evaluations and communicate findings to stakeholders • Travel to customers' sites to complete and supervise either deployment or removal of hardware • Travel between customer sites to complete hardware and software updates as directed by the operations team • Travel to Kindred offices to assist in hardware project design and implementations

🎯 Requirements

• BS/MS – Mechanical, Electrical, Industrial, or Engineering • 5+ years of experience in a related industry (e.g. industrial automation) • Ability to independently perform complex repairs on both mobile and industrial robotic systems • Ability to de-escalate, communicate, and document customer requests • Experience supervising and training coworkers • Experience assisting with new robot bring-up and supervision of installations • Familiarity with industrial robot arms and autonomous vehicles (e.g. jogging a robot arms, setting parameters, diagnosing sensors) • Familiarity with automation and industry safety standards • Ability to write and implement robotics preventative maintenance schedules and teach associated tasks to coworkers • Ability to document any processes required to deploy and maintain our systems • Able to interpret wiring diagrams, diagnose electrical problems, and write detailed reports.

🏖️ Benefits

• up to 75% travel to customer sites