Technical Support Engineer – Fixed Term Contract

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Ocean Technologies Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🛍️ eCommerce

📚 Education

🚗 Transport

💰 Venture Round on 2015-05

eCommerce • Education • Transport

Ocean Technologies Group is a company dedicated to transforming the maritime industry through innovative e-learning and crew management solutions. They provide a comprehensive library of maritime training courses, competency management systems, and performance evaluation tools to empower maritime professionals and support organizations in meeting compliance and operational excellence. By leveraging technology, they aim to enhance the skills of seafarers and optimize vessel performance in a rapidly evolving industry.

📋 Description

• Provide second-line technical support for Crew (Compas) products, ensuring timely resolution of incidents and service requests • Investigate, troubleshoot, and resolve complex technical issues, escalating where required • Deliver customer training and guidance to support system adoption and effective use • Monitor system performance and proactively identify risks or service disruptions • Ensure all customer interactions and issues are accurately recorded in helpdesk systems • Collaborate with Product, Engineering, and DevOps teams to resolve defects and improve functionality • Support release activities, including validation and customer readiness • Contribute to knowledge base content, documentation, and process improvements

🎯 Requirements

• Experience in technical support, IT support, or customer-facing technical roles • Strong troubleshooting and analytical skills with the ability to resolve complex technical issues • Knowledge of database structures (e.g., SQL) and system integrations • Familiarity with enterprise systems (CRM, ERP, or maritime software preferred) • Excellent communication skills, with the ability to explain technical concepts clearly to non-technical users • Proven ability to manage multiple priorities in a fast-paced environment • Strong customer focus with a commitment to delivering high-quality service • Ability to work both independently and collaboratively within a global team • Fluency in English; additional languages are an advantage