Ocient
51 - 200 employees
💼 Consulting
🏥 Healthcare
📦 Logistics
💰 $132k Venture Round on 2022-07
Consulting • Healthcare • Logistics
Ocient is a company that specializes in hyperscale data warehouse solutions. Their technology is designed to deliver real-time analytics and manage complex data sets efficiently. Ocient provides tailored solutions that can be deployed either in the cloud or on-premises, leveraging industry-standard hardware. They focus on offering high performance, energy-efficient solutions that are cost-effective and optimized for various industries such as AdTech, Telecom, Government, Financial Services, Operational IT, and Geospatial sectors. With a strong emphasis on security and compliance, their platform supports SQL workloads, data pipelines, and machine learning capabilities. Founded in 2016, Ocient strives to tackle large-scale data analytics challenges by providing end-to-end solutions and expert management services.
Senior Customer Support Specialist
🔥 12 hours ago
Where this job comes from
Posted on Ocient's careers page, not through a job board
First seen by Remote Rocketship 12 hours ago
Still open on Ocient's site. Checked 48 minutes ago.
Ocient
51 - 200 employees
💼 Consulting
🏥 Healthcare
📦 Logistics
💰 $132k Venture Round on 2022-07
Consulting • Healthcare • Logistics
Ocient is a company that specializes in hyperscale data warehouse solutions. Their technology is designed to deliver real-time analytics and manage complex data sets efficiently. Ocient provides tailored solutions that can be deployed either in the cloud or on-premises, leveraging industry-standard hardware. They focus on offering high performance, energy-efficient solutions that are cost-effective and optimized for various industries such as AdTech, Telecom, Government, Financial Services, Operational IT, and Geospatial sectors. With a strong emphasis on security and compliance, their platform supports SQL workloads, data pipelines, and machine learning capabilities. Founded in 2016, Ocient strives to tackle large-scale data analytics challenges by providing end-to-end solutions and expert management services.
📋 Description
• Support Ocient managed customer solutions in a Linux/Unix environment • Assist in administering and monitoring Ocient Managed Database Solutions • Contribute to a customer-facing knowledge base • Create and maintain documentation for major installations and implementations • Troubleshoot and tune SQL/query performance • Diagnose and resolve complex problems in distributed system environments • Respond to customer technical questions by phone, help ticket, and email • Participate in on-call support rotations • Improve customer support processes, procedures, and policies • Manage multiple issues while meeting Service Level objectives • Remotely access data centers to diagnose customer issues • Assist with onboarding, training, installation, and buildout of customer deployments • Provide product feedback to Engineering • Work directly with customers and represent Ocient positively • Perform Technical Account Management for key customers • Develop strong product knowledge • Provide Root Cause Analyses and Corrective Action Plans • Reproduce issues and validate fixes and workarounds • Create tools for support professionals and customers • Communicate quality and product trends to internal organizations
🎯 Requirements
• 10+ years of experience in customer support or a similar role • 5+ years of experience supporting database solutions • Linux/Unix OS proficiency • Advanced troubleshooting and log analysis • SQL and database administration • Hardware/kernel knowledge in a Linux/Unix environment • Strong understanding of system administration and operations support • Experience with query analyzers, query tuning, and slow-query optimization against large data sets • Network troubleshooting • Python • Experience setting up infrastructure in a data center, including network configuration and monitoring • Strong customer-facing skills • Technical writing • Strong verbal communication • Ability to communicate and build relationships with customers and teammates • Experience in large-scale/distributed systems • Understanding of installing and configuring databases, JDBC/ODBC drivers, and database monitoring solutions • Experience with stream-processing software such as Kafka • AWS and GCP experience • All interviews require video, with camera on for the duration; video filters, face-altering effects, and virtual backgrounds are not permitted • BS or MS in computer science, computer engineering, or a related technical field
🏖️ Benefits
• Remote work • On-call support rotations • Video interviews conducted remotely
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