Support Specialist

Job not on LinkedIn

🕒 March 27

🌾 Iowa, Louisiana, +4 more states – Remote

🌾 Iowa – Remote ⚜️ Louisiana – Remote 🗽 New York – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🦬 Wyoming – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Odyssey Energy Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

⚡ Energy

🏪 Marketplace

💳 Fintech

💰 $15M Series A on 2023-05

Energy • Marketplace • Fintech

Odyssey Energy Solutions is a platform that accelerates the clean energy transition in emerging markets by connecting renewable energy companies, financiers, and suppliers. It offers tools and services for financing, equipment procurement, and remote monitoring for distributed renewable energy projects. With an emphasis on efficiency and streamlined transactions, Odyssey aims to help organizations deploy renewable energy solutions more quickly and effectively, while managing their assets reliably.

📋 Description

• Respond to customer inquiries via phone, email, SMS, and chat in a timely and professional manner. • Resolve customer issues and complaints, escalating complex cases as needed. • Provide accurate information about the ESA and microgrant programs Odyssey serves. • Maintain detailed records of customer interactions and transactions. • Collaborate with team members to improve processes and enhance the customer experience. • Participate in training and development opportunities to enhance skills. • Meet performance targets and contribute to team goals. • Stay up-to-date with company policies and product knowledge.

🎯 Requirements

• 3+ years of experience in a customer support role. • Experience with Zendesk or a similar contact management system is required. • Excellent verbal and written communication skills. • Strong problem-solving abilities and attention to detail. • Customer-focused with a positive attitude and professional demeanor. • Ability to work independently and as part of a team. • Proficiency in using customer support software and tools. • Fluent in English; additional fluency in Spanish is preferred. • High school diploma or equivalent; additional education or certifications are a plus.

🏖️ Benefits

• Reasonable accommodations are available upon request.