ServiceNow Governance Lead

Job not on LinkedIn

🕒 May 26

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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Corporate Relations — IIT Delhi

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2016

📚 Education

🤝 B2B

🏢 Enterprise

Education • B2B • Enterprise

Corporate Relations — IIT Delhi is a department of the Indian Institute of Technology Delhi that focuses on fostering collaborations and partnerships between the institute and various industries. The department aims to enhance the engagement of students and faculty with the corporate world through internships, placements, industry-academia partnerships, and collaborative research initiatives. By bridging the gap between education and industry, Corporate Relations — IIT Delhi plays a crucial role in preparing students for successful careers and driving innovation in various sectors.

📋 Description

• Define and maintain the ServiceNow roadmap aligned with organizational goals. • Establish governance frameworks, standards, and best practices for platform usage. • Ensure compliance with licensing, security, and regulatory requirements. • Oversee platform architecture and integration with other enterprise systems. • Evaluate new ServiceNow modules and features for adoption. • Ensure scalability and performance optimization. • Act as the primary liaison between IT, business units, and ServiceNow developers. • Gather requirements and prioritize enhancements based on business needs. • Communicate platform updates and changes to stakeholders. • Monitor platform health, performance, and capacity. • Manage upgrades, patches, and releases in coordination with technical teams. • Ensure proper incident, problem, and change management processes for the platform. • Provide guidance to ServiceNow administrators, developers, and process owners. • Oversee vendor relationships and manage third-party support contracts.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field. • 5+ years of experience with ServiceNow administration and development. • Proven track record in ITSM/ITOM implementations and platform governance. • Strong understanding of ServiceNow architecture, APIs, and integrations. • Knowledge of ITIL processes and frameworks. • Excellent communication and stakeholder management skills. • Strategic thinking and problem-solving abilities. • Preferred Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ITIL Foundation Certification.

🏖️ Benefits

• Flexible Work Environment • Paid Parental Leave • Medical • Dental • Vision • Life and AD+D Insurance • Short-Term and Long-Term Disability • 401(k) with Company Match • Paid Time Off + Holidays