Participant Care & Rostering Coordinator, NDIS

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 ₱55k - ₱60k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Care Coordinator

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Offshore 24/7

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Offshore 24/7 is an Australian-focused offshore staffing provider that helps Australian businesses build dedicated remote teams in the Philippines. The company places and manages Philippines-based professionals across a wide range of roles — from virtual assistants, bookkeepers, and paralegals to IT specialists, engineers, and customer support — offering fully managed onboarding, HR, payroll, and ongoing support. Offshore 24/7 emphasizes cost savings (up to ~70%), cultural and communication alignment for Australian clients, a five-stage vetting process, and local points of contact with offices in the Philippines (Clark Freeport Zone) and Australia (Melbourne). The firm targets Australian SMEs and enterprises across many industries and promotes free strategy sessions and a managed staffing solution.

📋 Description

• Coordinate rosters, including shift changes, cancellations and additions • Send fortnightly rosters to participants and staff • Respond to participant and staff enquiries via phone, email, internal systems and the 1300 line • Coordinate meet and greets between new participants and support staff • Manage and organise the shared HR inbox, delegate where needed, and track billable admin tasks • Handle participant complaints and feedback in line with company policy • Document and action feedback to support continuous improvement • Compile and report fortnightly KPIs across participant care, rostering and enquiries • Provide occasional afterhours on-call support

🎯 Requirements

• At least 2 years' experience in a coordination, scheduling/rostering, or customer-facing administrative role • Excellent verbal and written English communication • Strong organisational and time-management skills, with the ability to manage competing priorities in a fast-paced environment • Comfort handling sensitive, sometimes difficult conversations with professionalism and discretion • Confidence learning and working across scheduling systems, CRMs and the Microsoft suite • Experience in disability, aged care or community services (preferred) • Experience handling formal complaints or feedback processes (preferred) • Experience compiling or reporting on operational KPIs (preferred)

🏖️ Benefits

• 100% work from home • Complete WFH equipment provided — company laptop and all equipment required for your role • HMO coverage from Day 1 • 20 days paid leave per year — 15 annual leave + 5 sick leave, accruing from Day 1 • 13th month pay • Annual rate and performance review • Full-time, permanent employment with an established Australian company • Monday to Friday, 7:00am–3:00pm AEST/AEDT • Comprehensive training and ongoing professional development • Regular staff events and team activities • Government-mandated benefits • Genuine, ongoing training and coaching