Part-Time Account Call Center Representative

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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OhioHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

⚕️ Healthcare Insurance

🧘 Wellness

📚 Education

Healthcare Insurance • Wellness • Education

OhioHealth is a not-for-profit healthcare system headquartered in Columbus, Ohio, dedicated to providing exceptional patient care and a wide range of medical services. With facilities spread across multiple locations, OhioHealth offers comprehensive healthcare services including cancer care, maternity, midlife clinics for women, virtual health appointments, and specialized care for transgender and LGBTQ patients. They also focus on patient education with health and wellness classes, support groups, and health quizzes. OhioHealth is committed to improving community health through various community relations and health initiatives. They provide resources such as price transparency, financial assistance, and patient rights information to enhance the healthcare experience for all patients.

📋 Description

• Receive inbound and makes outbound calls to patients/guarantors on account balances • Advise of remaining account balance(s) and answer any questions • Identify concerns/objections and determine best course of action • Negotiate for payment in full or maximum payment arrangements according to policy • Screen patient/guarantors for insurance, billing or financial aid opportunities • Respond to patients/guarantors requests and thank them for using OhioHealth services • Update patient demographic data and establish rapport with patients/guarantors • Accurately document account, make adjustments or referrals as appropriate • Make recommendation for manual charge off based on defined criteria • Maintain quality and productivity requirements

🎯 Requirements

• High School or GED (Required) • Familiarity with computer systems • Data entry skills • Excellent interpersonal, communication and negotiations skills • Ability to quickly build rapport with patients • Proven organizational skills • Familiarity with Fair Debt Collections Practices • Minimum two years customer service or collections experience • Six months experience in a call center environment

🏖️ Benefits

• Equal Employment Opportunity • Flexible working hours