Software Onboarding Manager, B2B E-commerce

Job not on LinkedIn

🔥 10 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Okendo

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🛍️ eCommerce

📣 Marketing

☁️ SaaS

💰 $26M Series A on 2022-07

eCommerce • Marketing • SaaS

Okendo is a comprehensive customer marketing platform designed to build stronger, more profitable customer relationships for e-commerce businesses. The platform integrates various products such as reviews, quizzes, referrals, loyalty programs, and surveys to enhance customer trust, match shoppers with desired products, and improve customer engagement. Okendo's offerings include multiple integrations with platforms like Google, Meta Pixel, and Klaviyo, and are specifically tailored to enhance customer experiences and drive revenue growth. As a tool to leverage customer opinions and loyalty, Okendo empowers businesses to grow their online presence by optimizing conversions and increasing customer lifetime value.

📋 Description

• Own enterprise launches from kickoff through go-live and handoff to Customer Success • Lead each new enterprise brand from sales handoff to go-live, maintaining plans, timelines, and expectations • Create launch plans across Reviews, Loyalty, Referrals, Quizzes, and Surveys • Manage multiple complex launches and clear blockers to ensure timely go-live • Advise brands on program setup and guide data migration, theme customization, and integrations with Shopify, Klaviyo, TikTok Shop, Google, Meta, and Attentive • Partner with Solutions Engineering on custom builds and APIs, writing clear requirements • Train brand teams and ensure first value by the go-live date • Collaborate with Sales on scope and timelines and participate in late-stage calls • Hand off brands to Customer Success with goals, stakeholders, and next steps; identify growth opportunities • Provide Product feedback and partner with Marketing on customer stories • Build enterprise launch templates, checklists, and playbooks • Develop expertise in the Okendo platform and related ecommerce tools and share knowledge with the team

🎯 Requirements

• 5+ years in customer onboarding, implementation, or project management at a B2B SaaS company, ideally with ecommerce brands or marketing and retention tools • Track record of leading complex, multi-stakeholder launches for larger customers, on time and to a high standard • Strong project management and organisation skills, with ability to plan, track, and prioritise many moving parts across multiple launches • Technical comfort with CSV, HTML, and APIs • Knowledge of ecommerce tech stacks and metrics, including conversion, AOV, and repeat rate • Confidence working with senior marketing and ecommerce stakeholders, and assertiveness to drive action plans to completion • Excellent written and verbal communication, and a resourceful, positive, resilient approach • Familiarity with Shopify, especially Shopify Plus, Klaviyo, Google Shopping, and headless or custom storefront setups • Ability to earn Okendo Product Expert certification and demo all five Okendo products

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