Customer Onboarding Specialist

🔥 13 hours ago

🇨🇴 Colombia – Remote

💵 COP4M - COP4.7M / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PORCH 💚

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

PORCH 💚 is a next-generation insurance company that provides comprehensive software and services to various home service industries. It streamlines interactions for home professionals, utility customers, realtors, and homeowners by offering tools for inspections, moving, mortgage processes, and home maintenance. Through its partnerships, Porch enhances the home buying experience by simplifying service requests, onboarding new customers for warranty and insurance companies, and assisting with home improvement projects.

📋 Description

• Prepare new customer accounts for successful launch by configuring company logos, agreements, pricing, and other setup details • Guide customers through onboarding via phone and email, schedule and conduct on-camera virtual onboarding meetings, and provide follow-up support • Conduct engaging virtual training sessions to support software understanding, confidence, and adoption • Manage scheduled onboarding sessions and independent account setup work while meeting timelines and maintaining accuracy • Build strong customer relationships by establishing rapport, listening to needs, and creating a positive onboarding experience • Identify customer needs and opportunities to introduce additional features or modules • Own the onboarding experience, proactively address challenges, and coordinate with internal teams when assistance is needed • Provide customer support via phone, chat, and email while documenting interactions, progress, and next steps • Maintain accurate internal records and communicate account setup, onboarding progress, outstanding needs, and customer concerns to teammates

🎯 Requirements

• 2+ years of experience in Customer Service, Customer Success, Customer Onboarding or Account Management • Strong presentation and interpersonal skills with the ability to confidently engage and educate customers in a virtual environment • Advanced English proficiency with clear verbal and written communication skills, including the ability to confidently conduct live customer training and communicate with English-speaking customers by phone, video, and email • Strong attention to detail and accuracy when configuring customer accounts and completing setup tasks • Excellent time-management and organizational skills with the ability to balance scheduled customer meetings, account builds, and follow-up responsibilities • Comfortable learning and working with technology, including desktop and mobile software • Ability to follow established processes while maintaining natural, conversational communication with customers • Self-motivated with the ability to work independently while also collaborating effectively within a team • Strong problem-solving skills with a willingness to take ownership of issues and work toward resolution • Strong listening comprehension with the ability to understand customer needs and translate them into appropriate next steps • Dependable and committed to consistent attendance, productivity, and performance excellence • Experience working with global and/or US based business teams • A quiet workspace • Internet connection of at least 30 Mbps download and 10 Mbps upload