Senior Business Applications Administrator

🔥 1 hour ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

🖥️ Administration

👻 Ghost score 10%

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Okta

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2010

🔐 Security

☁️ SaaS

🏢 Enterprise

Security • SaaS • Enterprise

Okta is a leading provider of identity management solutions, offering both Customer Identity and Workforce Identity Clouds to ensure seamless and secure access for organizations across various industries. With a focus on flexibility, neutrality, and extensibility, Okta enables businesses to create high-performing IT systems and optimized digital experiences while maintaining top-notch security. Their platform supports a wide range of use cases including single sign-on, multifactor authentication, and identity governance, helping companies across sectors like finance, healthcare, government, and retail to manage identities efficiently. Okta continues to lead in identity access management, as highlighted by its recognition in the Gartner Magic Quadrant.

📋 Description

• Triage, diagnose, and resolve Tier 2/3 incidents across Salesforce and connected enterprise applications according to response and resolution SLAs • Use Gemini, Claude, and internal AI assistants to accelerate root-cause analysis, automate repetitive support workflows, and optimize ticket triage • Provide operational readiness and real-time support during fiscal month-end and quarter-end close cycles • Mentor frontline system administrators and support analysts as an escalation partner • Manage user provisioning, security controls, profiles, roles, permission sets, Flows, custom objects, page layouts, and reports/dashboards • Maintain data flow and operational health between Salesforce and third-party SaaS platforms such as Clari, DocuSign, Outreach, and ServiceNow • Execute change sets, sandbox seeding, regression testing, and production deployments using structured release management methodologies • Ensure changes and administrative practices adhere to security guidelines, data privacy standards, and SOX controls • Participate in security and access reviews and address vulnerabilities and compliance gaps • Author and maintain SOPs, system runbooks, and self-service knowledge base articles for global enterprise support teams

🎯 Requirements

• 4+ years of hands-on experience in business systems administration or technical application support within enterprise environments • Strong administrative expertise in Salesforce Sales Cloud, including configuration, Flow Builder, permission management, Data Loader, and reporting • Working knowledge of modern enterprise SaaS stacks, including ServiceNow or Jira Service Management • Knowledge of version control/release tools such as Gearset • Solid understanding of enterprise governance frameworks, audit requirements, and SOX compliance procedures • Proven collaboration with cross-functional and distributed teams across multiple time zones • Outstanding analytical troubleshooting abilities, active listening skills, and clear technical communication • Preferred: Salesforce Certified Administrator, Advanced Administrator, or Platform App Builder certification • Preferred: Hands-on exposure to Salesforce CPQ, Billing, or revenue architecture workflows • Preferred: Experience incorporating LLM tooling such as Gemini, Claude, or custom GPTs, or workflow scripts • Preferred: Bachelor’s degree in Information Systems, Computer Science, Engineering, or equivalent practical experience • Netsuite and Coupa is a plus

🏖️ Benefits

• Supporting Your Well-Being • Driving Social Impact • Developing Talent and Fostering Connection + Community • Immersive, in-person onboarding experience • Equal Opportunity Employer • Reasonable accommodation available during application, interview, and onboarding

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