Senior Relationship Manager

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November 12

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OKX

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Crypto • Web 3 • Fintech

OKX is a cryptocurrency exchange offering a comprehensive suite of trading solutions for both retail and institutional investors. The platform facilitates buying, selling, and trading of various cryptocurrencies with low fees, powerful tools like trading bots, and deep liquidity markets. OKX provides services such as quick crypto conversion, a liquid marketplace, and managed trading. It serves institutional traders with an advanced API connectivity, historical market data, and a robust OTC liquidity network. The company aims to ease the crypto trading and buying process, even integrating with Web3 technologies and offering educational resources for new users.

1001 - 5000 employees

Founded 2017

₿ Crypto

🌐 Web 3

💳 Fintech

📋 Description

• Lead and manage a regional team of experienced professionals, fostering collaboration and maintaining high-performance standards. • Prioritize and structure high-level deliverables, breaking them down into actionable tasks and ensuring accountability. • Serve as the primary point of contact for institutional clients, providing exceptional support by understanding client goals, challenges, and industry nuances. • Build long-term relationships and establish trust with clients through proactive engagement and solution-oriented approaches. • Collaborate with internal teams to address client inquiries, resolve pain points, and ensure seamless support. • Leverage knowledge of crypto markets, OTC processes, and client workflows to identify opportunities for product adoption and client growth. • Identify upselling and cross-selling opportunities to expand product usage and align solutions with client requirements. • Analyze client feedback and market dynamics to propose innovative solutions that contribute to revenue growth and account expansion.

🎯 Requirements

• Strong understanding of crypto markets, client workflows, and OTC processes. • Proven ability to engage and support institutional clients effectively. • Deep knowledge of OKX products and their differentiators in the market. • Critical thinking and solution-oriented mindset to proactively address client challenges. • Ability to anticipate client needs and work with internal teams to propose tailored solutions. • Demonstrated leadership skills with the ability to inspire and guide teams to achieve OKRs. • Resilient and capable of maintaining composure in dynamic and ambiguous environments. • Strong verbal and written communication skills with the ability to adapt across communication channels. • Willingness to work flexible shifts, including weekends as needed, but not exceeding 5 days per week. • Proficiency in English required; additional languages are a plus.

🏖️ Benefits

• Competitive total compensation package • L&D programs and Education subsidy for employees' growth and development • Various team building programs and company events • More that we love to tell you along the process!