VIP Relationship Manager, Emerging Markets

🕒 May 12

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OKX

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

₿ Crypto

🌐 Web 3

💳 Fintech

Crypto • Web 3 • Fintech

OKX is a cryptocurrency exchange offering a comprehensive suite of trading solutions for both retail and institutional investors. The platform facilitates buying, selling, and trading of various cryptocurrencies with low fees, powerful tools like trading bots, and deep liquidity markets. OKX provides services such as quick crypto conversion, a liquid marketplace, and managed trading. It serves institutional traders with an advanced API connectivity, historical market data, and a robust OTC liquidity network. The company aims to ease the crypto trading and buying process, even integrating with Web3 technologies and offering educational resources for new users.

📋 Description

• Serve as the dedicated relationship manager for a portfolio of VIP clients with AUM or trading volume above defined thresholds • Build and maintain strong, trust-based relationships with HNWIs, family offices, crypto funds, and institutional traders • Conduct regular business reviews and check-ins with top-tier clients to assess satisfaction and identify upsell opportunities • Act as the internal advocate for VIP clients, coordinating with product, compliance, and operations teams to resolve issues promptly • Proactively identify and onboard new VIP clients through referrals, industry events, and regional outreach campaigns • Drive trading volume growth, fee revenue, and product cross-sell (spot, derivatives, earn, OTC, and Web3 products) • Develop and execute territory-specific strategies to grow presence across Africa (Sub-Saharan and North Africa), Switzerland, and Pakistan • Represent the exchange at key conferences, summits, and community events in the assigned region • Stay current on competitive landscape, regulatory developments, and macro trends affecting crypto adoption in Africa, Switzerland, and Pakistan • Gather and relay client feedback to internal product and strategy teams to influence roadmap decisions • Identify emerging trends in trading behavior and asset preferences among VIP client segments

🎯 Requirements

• 5+ years of experience in relationship management, private banking, institutional sales, or brokerage — preferably within crypto, fintech, or financial services • Proven track record managing high-value client portfolios with demonstrable revenue impact • Prior exposure to African markets, Swiss financial services, or Pakistan's fintech/crypto ecosystem is strongly preferred • Experience working in or with a crypto exchange, trading firm, or Web3 company is a significant advantage • Exceptional interpersonal and communication skills with the ability to build rapport across cultures • Strong commercial acumen with ability to identify revenue opportunities and close deals • Deep understanding of crypto products: spot trading, perpetual futures, options, and staking • Proficiency with CRM tools (Salesforce, HubSpot, or equivalent) and data-driven reporting • Self-starter mentality with ability to operate autonomously in a fast-paced environment • Fluency in English is required • Proficiency in one or more regional languages is highly preferred: French, Swahili, Arabic, Hausa, Afrikaans (Africa), German or French (Switzerland), Urdu or Punjabi (Pakistan)

🏖️ Benefits

• Competitive total compensation package • L&D programs and Education subsidy for employees' growth and development • Various team building programs and company events • More that we love to tell you along the process!